Support Services Representative
7 days ago
**About the Role:**
As a Support Services Representative at Impact Hr And Km Solutions, you will play a crucial role in delivering exceptional customer experiences. We are looking for a skilled professional with 2-3 years of experience in customer service, who can manage customer inquiries, resolve complaints, and ensure customer satisfaction.
Your key responsibilities will include:
- Responding to customer inquiries via phone, email, and chat in a timely and professional manner.
- Providing accurate information regarding products, services, and policies to customers.
- Resolving customer complaints and issues effectively, ensuring customer satisfaction.
- Collaborating with other departments to improve customer service processes and product offerings.
Essential Skills and Qualifications:
- Bachelor's degree in any discipline.
- 2-3 years of experience in customer service or related field.
- Excellent communication skills in English and Hindi; proficiency in regional languages is a plus.
- Proficient in using customer service software and CRM systems.
- Ability to handle difficult situations and resolve conflicts calmly and professionally.
- Strong problem-solving skills and attention to detail.
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