Senior Executive Owner Assist

About Info Edge Info Edge is the parent company of brands like and many others Our mission is to create world-class platforms that transform lives by continuously innovating Our products and services are built keeping our customers in mind We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms At Info Edge people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent About BU 99acres is a gateway to one of the fastest-growing property markets of the world for buying renting and selling of all types of properties in India With over 9 million visitors visiting the website every month looking for real estate solutions has over 10 lakh residential and commercial property listings and over 1 5 lakh new projects Title Associate Senior Executive Senior Executive Required Educational Qualification Any Graduate or Postgraduate Desired Experience 1-3 years Job Objective As a Relationship Manager you will be responsible for managing the paid subscriptions of our Owner Clients who are mostly HNIs The role involves filtering and finding genuine interested buyers and tenants from the pool of organic and inorganic leads 1 Act as a single point of contact for the paying customers and handle their entire life cycle from welcome call to renewal stage 2 Manage the coordination between the paying client and interested buyers tenants by arranging conference calls and site visits if they agree to meet after the call 3 Work closely with internal teams like activation support graphic design and back-end operations to ensure smooth customer experience 4 Pre-empt customer issues and proactively resolve them to ensure a seamless buying cycle for the customer 5 Own all escalations and quickly acknowledge resolve and keep the customer in the buying cycle Required Skills 1 Minimum of 1 year of experience in a similar role 2 Strong communication and interpersonal skills to manage relationships with high-net-worth individuals 3 Excellent organizational and time management skills 4 Ability to work collaboratively with internal teams and external stakeholders 5 Good analytical and problem-solving skills to pre-empt and resolve customer issues 6 Experience in the real estate industry is preferred but not mandatory Department Owner Assistance Skills Required Upselling Renewals Retention Client Servicing Role Roles Responsibilities 1 Act as a single point of contact for the paying customers and handle their entire life cycle from welcome call to renewal stage 2 Manage the coordination between the paying client and interested buyers tenants by arranging conference calls and site visits if they agree to meet after the call 3 Work closely with internal teams like activation support graphic design and back-end operations to ensure smooth customer experience 4 Pre-empt customer issues and proactively resolve them to ensure a seamless buying cycle for the customer 5 Own all escalations and quickly acknowledge resolve and keep the customer in the buying cycle Required Skills 1 Minimum of 1 year of experience in a similar role 2 Strong communication and interpersonal skills to manage relationships with high-net-worth individuals 3 Excellent organizational and time management skills 4 Ability to work collaboratively with internal teams and external stakeholders 5 Good analytical and problem-solving skills to pre-empt and resolve customer issues 6 Experience in the real estate industry is preferred but not mandatory Years Of Exp 1 to 3 Years Designation Senior Executive Owner Assist