Product Owner

**About the Role**:
**Grade Level (for internal use)**: 11
The role of the Product Owner in a product team is very crucial. The Product Owner has the responsibility of planning the client’s needs so that they can effectively manage the development process. These are the major duties and responsibilities of the product owner:
**1. Product Vision & Strategy**:
Define and communicate the product vision and roadmap for IT Service Management and Delivery.
Align product goals with customer needs and business objectives.
**2. Program Increment (PI) Planning**:
Lead PI planning sessions, ensuring alignment across teams and stakeholders.
Collaborate with Agile teams to develop and prioritize the PI backlog.
**3. Customer Experience Enhancement**:
Gather and analyze customer feedback to identify areas for improvement in service delivery.
Work closely with UX/UI designers to enhance the customer journey and overall experience.
**4. Stakeholder Management**:
Act as the primary point of contact for stakeholders, ensuring clear communication and expectation management.
Facilitate discussions and workshops to gather requirements and feedback.
**5. Hybrid Work Experience**:
Develop strategies to optimize the hybrid work environment for both employees and customers.
Implement tools and processes that support collaboration and productivity in a hybrid setting.
**6. Performance Tracking**:
Define KPIs and metrics to measure the success of IT service management initiatives.
Regularly review performance data to make informed decisions and adjustments.
**7. Collaboration & Leadership**:
Collaborate with cross functional teams including IT, Marketing, and Sales to drive product success.
Mentor and support team members in Agile methodologies and best practices.

**Qualifications**:
Bachelor’s degree in Business Administration, Information Technology, or a related field.
Proven experience as a Product Owner or similar role in IT Service Management.
Strong understanding of Agile methodologies and experience with PI planning.
Excellent communication, negotiation, and stakeholder management skills.
Familiarity with tools and technologies that enhance hybrid work environments.
Ability to analyze data and derive actionable insights.
**Preferred Skills**:

- Excellent understanding of the Scrum and Agile Software Development Methodologies.
- Another essential ability for product owners is decision-making. The product owner, a senior member of a product development team, is accountable for making a number of decisions every day.
- Practical experience with product development architecture.
- Strong knowledge of how to employ analytical tools.
- Ability to prioritise the product development process.
- Excellent understanding of the principles of user-centred design.
- Excellent communication, both written and spoken, for collaborating with different teams.
- Working well in huge teams.
- Knowledge of design quality guidelines.
- Technical background with knowledge of software development and web technologies.
- Good organizational skills.
- Creative and innovative thinking.

What’s In It For You?
**Our Purpose**:
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.
**Our People**:
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
**Our Values**:
Integrity, Discovery, Partnership
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

**Benefits**:
We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.
**Our benefits include**:
**Health & Wellness**: Health care coverage designed for the mind and body.
**Flexible Downtime**: Generous time off helps keep you energized for your time on.
**Continuous Learning**: Access a wealth of resources to grow your career and learn valuable new skills.
**Invest in Your Future**: Secure your financial future through competitive pay, retirement planning, a continuing education pro