Senior Executive

16 hours ago


Noida, Uttar Pradesh, India Medi Assist Full time ₹ 5,00,000 - ₹ 10,00,000 per year

COMPREHENSIVE JOB DESCRIPTION TEMPLATE

A. POSITION BACKGROUND

ORGANIZATION /

Medi Assist Insurance TPA Private Limited

DIVISION SUMMARY

DEPARTMENT SUMMARY To serve the customers well by delivering a high standard, efficient customer service

and to represent the organization in the possible best way.

B. POSITION DETAILS

DIVISION /

Customer Relationship Management

DEPARTMENT

DESIGNATION

GRADE (BAND)

Executive / Senior Executive

REPORTING TO

LEVEL

A3/A4

LOCATION

Bangalore

C. POSITION REQUIREMENTS

Education Minimum:

Graduate

Other Requirements

Qualification:

Any graduate

Experience Minimum:

0 5

Industry:

Healthcare

D. Job Description/Key Roles & Responsibility









Receive and check claim documents for completeness and advice employees regarding pending documents, if any.

Track and control documents to ensure TAT of claims/cards as per SLA.

Feedback from Insurers and Corporates.

Additional revenue opportunities from existing Corporates.

Non voice coordinator









Respond to queries from the employees of the corporate through e-mails.

Maintain weekly reports on claims and queries and the TAT of the same

Escalate issues as per the escalation matrix.

To attend to any other assignments assigned to you from time to time.

Voice coordinator









Respond to queries from the employees of the corporate over Phone

Maintain weekly reports on claims and queries and the TAT of the same

Escalate issues as per the escalation matrix.

To attend to any other assignments assigned to you from time to time.

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