Client Service Associate

Job Category Client Service Delivery You are a strategic thinker passionate about driving solutions You have found the right team As a Markets Transition Manager within our team you will work closely with Markets Sales clients and internal partners to onboard clients for trading Markets products You will be responsible for fielding and tracking requests relaying requirements and coordinating with various teams such as Ref Data KYC Accounts Credit Legal and Operations to ensure clients are onboarded seamlessly and ready to trade within the targeted timeframe Your goal will be to deliver an excellent client experience that aligns with the needs and objectives of the client Markets Sales and Digital Client Service organizations Our Markets Transition Management Team operates globally supporting clients and Markets Sales across the US EMEA and APAC regions Job Responsibilities Provide each client with an excellent onboarding experience in a fast-paced multi-asset class multi-partner and evolving environment while adhering to controls and transparency requirements Leverage business analytic skills to apply client product and process knowledge in answering questions and discerning relaying onboarding requirements steps expected timeframes and status for a diverse set of requests to clients and internal partners Build strong relationships with internal partners such as Sales Ref Data KYC Accounts Credit Legal and Operations teams to establish a transparent controlled and efficient environment Work with technology data and partner teams to continually improve platforms automation and client metrics to facilitate the achievement of a best in class onboarding service Required qualifications capabilities and skills Demonstrate experience in a client-facing role within onboarding or relevant business partner groups You must have 6 years of experience You must hold a bachelor s degree or above Possess knowledge of Markets products industry landscape platforms and core controls Exhibit strong client management and communication skills Showcase excellent project management organizational and time management skills Focus on results and manage a high volume of requests in a dynamic operating environment Navigate diverse process flows and data sets and drive process enhancements Design technology enhancements and utilize business analytic automation tools Have business analytics experience and or proficiency with data management tools such as Python Alteryx Tableau or Qlikview Be proficient in Microsoft Office applications including Excel Word and PowerPoint About Us J P Morgan is a global leader in financial services providing strategic advice and products to the world s most prominent corporations governments wealthy individuals and institutional investors Our first-class business in a first-class way approach to serving clients drives everything we do We strive to build trusted long-term partnerships to help our clients achieve their business objectives We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success We are an equal opportunity employer and place a high value on diversity and inclusion at our company We do not discriminate on the basis of any protected attribute including race religion color national origin gender sexual orientation gender identity gender expression age marital or veteran status pregnancy or disability or any other basis protected under applicable law We also make reasonable accommodations for applicants and employees religious practices and beliefs as well as mental health or physical disability needs Visit our for more information about requesting an accommodation About the Team J P Morgan s Commercial Investment Bank is a global leader across banking markets securities services and payments Corporations governments and institutions throughout the world entrust us with their business in more than 100 countries The Commercial Investment Bank provides strategic advice raises capital manages risk and extends liquidity in markets around the world