Client Services Associate

8 hours ago

Navi Mumbai, Maharashtra, India SecureSearch Screening Services Full time ₹ 4,00,000 - ₹ 6,00,000 per year

Company Description

Founded in 2008, SecureSearch has been a trusted partner in managing screening programs for over a decade. Guided by a team of industry experts, the company is regarded as a leading authority in background screening practices in India. SecureSearch runs successful background screening programs for a diverse range of businesses, from small firms to Fortune 500 corporations.

Client Account Manager – Associate

Location: Malad & Navi Mumbai | Full-time

About the Role

SecureSearch is looking for a proactive
Client Account Manager (Associate)
to own client relationships and ensure smooth delivery of background verification services. You'll be the key link between clients and internal teams, driving service excellence and client satisfaction.

What You'll Do

  • Be the primary point of contact for clients and manage end-to-end relationships.
  • Ensure timely closure of background verification cases as per SLAs & TATs.
  • Generate & share MIS reports, analyze trends, and suggest process improvements.
  • Collaborate with operations, compliance, and tech teams for seamless delivery.
  • Support client onboarding, portal training, and ongoing engagement.

What We're Looking For

  • Bachelor's degree (any discipline).
  • 0–2 years' experience in client servicing (background verification experience preferred).
  • Freshers are welcome
  • Excellent communication & relationship management skills.
  • Strong attention to detail, multitasking ability, and problem-solving mindset.
  • Good knowledge of MS Excel & reporting.

Why Join Us?

  • Work in a fast-growing and dynamic industry.
  • Be part of a collaborative & inclusive work culture.
  • Directly impact client success and business growth.
  • Opportunities to learn and grow across client servicing & operations.

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