Business Associate, Client Servicing

6 hours ago

Mumbai, Maharashtra, India Crimson Interactive Full time ₹ 2,00,000 - ₹ 12,00,000 per year

Job title: Business Associate
Department: Client Servicing, Ulatus
Location: Goregaon West, Mumbai
Shift timings: 24*7 (6 am – 3 pm) (3 pm – 12 am) (10 pm – 7 am) (9 hours shift) (5 days working)
(Week Offs and Shift timings will be rotational as per business requirement) 

The academic publishing industry is readily expanding and offers several opportunities to work with the intelligentsia of the world. 

Be part of a dedicated client servicing team, attain unprecedented exposure while working with international clients, and get unlimited growth opportunities in the arena of academic publishing. Work with the best in the business

We offer you a platform to be part of a dedicated client servicing team, collaborate with the minds of the company to create out-of-the-box strategies for customer satisfaction, and develop methods for effective communication between people from various cultures and countries such as Japan, Korea, China, Taiwan, Turkey, Brazil, and Germany.

Age, total work experience, relevant academic qualifications mean little to us in the face of motivation, self-confidence, innovation, and creativity. Be part of a progressive company that holds talent over tenure, hard work over experience, and creative innovation over tried-and-tested strategies

Key Responsibilities:

  • Liaise with the Operations Team of all three business units, namely Enago, Ulatus, and Voxtab
  • Work in collaboration with the Project Management Team for efficient project management
  • Work in collaboration with the Marketing team for implementation of strategies
  • Efficiently handle customer service operations for international clients spread across 89 countries
  • Shoulder responsibility for effective email communication with international clients and the home team
  • Communicate and coordinate with a team of project managers, academic editors, translators, and transcribers
  • Handle client inquires via Emails, calls, and chats to provide an appropriate solution, thereby increasing business

Unique Benefits: 

  • Dynamic work environment and the opportunity to work with individuals from varied academic and cultural backgrounds
  • Opportunity to work in a niche and fast progressing industry
  • Exposure to international markets spread across all major continents
  • Opportunity to contribute to important organizational strategic decisions
  • Opportunity to participate in various internal leadership development programs
Liquid error: undefined method `public_fields' for nil:NilClass

  • Client Service Associate

    2 days ago

    Mumbai, Maharashtra, India SecureSearch services pvt ltd Full time ₹ 1,80,000 - ₹ 2,16,000 per year

    Client Service AssociateLocation: MaladWorking Days/Hours: Monday- Friday – 9 AM to 6:30 PM2nd and 4th Saturday – 10AM to 4 PMSalary: 15K- 18KBased On InterviewAbout the RoleSecureSearch is looking for a proactive Client Service Associate to own client relationships and ensure smooth delivery of background verification services. You'll be the key link...

  • Client Service Associate

    1 week ago

    Mumbai, Maharashtra, India SySpree Digital Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Company:SySpreePosition:InternLocation:Mumbai, ThanePosted:1 day agoJoin the leading Digital marketing agency in Mumbai SySpree is a leading digital marketing agency in Mumbai and a web design company serving clients from different industries for the past 9 years, and the response from them has been highly phenomenal.We offer an entire gamut of services like...

  • CSA (Client Service Associate)

    2 weeks ago

    Mumbai, Maharashtra, India SecureSearch services pvt ltd Full time ₹ 14,00,000 - ₹ 18,00,000 per year

    CSA (Client Service Associate)Location: MaladWorking Days/Hours: Monday- Friday – 9 AM to 6:30 PM2nd and 4th Saturday – 10AM to 4 PMSalary: 14K- 18KBased On InterviewAbout the RoleSecureSearch is looking for a proactive CSA (Client Service Associate) to own client relationships and ensure smooth delivery of background verification services. You'll be the...

  • Client Services Associate

    1 week ago

    Mumbai, Maharashtra, India Consultport Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Who are we?Consultport is a global platform redefining how businesses access top-tier consulting talent. We connect top companies with world-class consultants and digital experts, helping them drive critical initiatives faster, smarter, and more flexibly than ever before. Consultport: Key highlights42% company growth year-over-year and countingRapidly...

  • Senior Client Service Associate

    1 week ago

    Mumbai, Maharashtra, India fceef375-dc4b-4c75-bc82-9cc287db32ab Full time ₹ 8,00,000 - ₹ 24,00,000 per year

    We are seeking an experienced Senior Associate - Client Servicing to join our advertising team.The ideal candidate will have a proven track record of managing and growing clientrelationships, along with experience in managing and leading account teams.Responsibilities:Assist with the management of client accounts, ensuring successful campaigndelivery and...

  • Associate Partner

    7 days ago

    Mumbai, Maharashtra, India RKS ASSOCIATE Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Associate Partner - OperationsLeading Dispute Resolution Law Firm | MumbaiAbout UsWe are a premier law firm based in Mumbai, specializing in dispute resolution with strong practices across Civil & Criminal litigation, real estate, and family law. Our reputation is built on delivering exceptional legal outcomes for our clients through strategic thinking,...

  • Client Services Executive

    1 week ago

    Mumbai, Maharashtra, India Jack in the Box Worldwide - a J7 agency Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Jack in the Box Worldwide is looking for aClient Service Executive/ Associateto join our team immediately.Designation: Client Service Executive/ AssociateYears of experience: 0-2 yearsJob Role:Client Relationship ManagementAct as the main POC for all client needs, responsible for interacting with clients, understanding briefs, and taking regular feedback to...

  • Client Servicing Associate

    11 hours ago

    Mumbai, Maharashtra, India Clearwater Analytics (CWAN) Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Summary:The FIX Operations position is responsible for setting up, maintaining, and supporting electronic trading connections for clients using the Financial Information Exchange (FIX) protocol. Responsibilities include configuring new/existing connections and troubleshooting issues with clients and brokers on connectivity. This role requires knowledge...

  • Client Service Analyst

    2 days ago

    Mumbai, Maharashtra, India JPMorgan Chase Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Deliver exceptional client service and operational support for commercial treasury clients as a trusted primary contact.As a Client Service Analyst within the Client Service team, you will be the primary point of contact for an assigned portfolio of clients, ensuring their needs are met with professionalism and efficiency. You will manage a range of customer...

  • Business Development Associate

    2 days ago

    Mumbai, Maharashtra, India Acumen Business Catalyst Full time ₹ 2,50,000 - ₹ 12,00,000 per year

    About Acumen Business CatalystAcumen Business Catalyst is a dynamic consulting firm specializing in delivering strategic solutions that empower organizations to achieve their business goals.Our team thrives on innovation, collaboration, and the relentless pursuit of excellence.Role OverviewWe're looking for exceptionally talented individuals with a knack for...