CSA (Client Service Associate)

5 days ago

Mumbai, Maharashtra, India SecureSearch services pvt ltd Full time ₹ 14,00,000 - ₹ 18,00,000 per year

CSA (Client Service Associate)

Location: Malad

Working Days/Hours: Monday- Friday – 9 AM to 6:30 PM

2nd and 4th Saturday – 10AM to 4 PM

Salary: 14K- 18K

Based On Interview

About the Role

SecureSearch is looking for a proactive CSA (Client Service Associate) to own client relationships and ensure smooth delivery of background verification services. You'll be the key link between clients and internal teams, driving service excellence and client satisfaction.

What You'll Do

  • Be the primary point of contact for clients and manage end-to-end relationships.
  • Ensure timely closure of background verification cases as per SLAs & TATs.
  • Generate & share MIS reports, analyze trends, and suggest process improvements.
  • Collaborate with operations, compliance, and tech teams for seamless delivery.
  • Support client onboarding, portal training, and ongoing engagement.

What We're Looking For

  • Bachelor's degree (any discipline).
  • 0–1 years' experience in client servicing (background verification experience preferred).
  • Excellent communication & relationship management skills.
  • Strong attention to detail, multitasking ability, and problem-solving mindset.
  • Good knowledge of MS Excel & reporting.

Why Join Us?

  • Work in a fast-growing and dynamic industry.
  • Be part of a collaborative & inclusive work culture.
  • Directly impact client success and business growth.
  • Opportunities to learn and grow across client servicing & operations.

Job Types: Full-time, Permanent, Fresher

Pay: ₹14, ₹180,000.00 per month

Benefits:

  • Paid sick time
  • Paid time off

Application Question(s):

  • Are you an Immediate Joiner?
  • How many years of experience do you have in Excel?
  • Do you have Knowledge or Experience in V Lookup and Pivot Table ?
  • Rate your English out of 10?
  • Its is a Blended Process of Calls and Mails , Are you Willing to Do it ?

Work Location: In person

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