Client Service Associate

18 hours ago

Mumbai, Maharashtra, India COLIFT GmbH Full time ₹ 4,00,000 - ₹ 8,00,000 per year

About COLIFT

COLIFT is a leading European expert network platform that connects businesses with a vast network of pre-vetted consultants and freelance experts. We help our clients provide on-demand primary insights from a global professional network. COLIFT experts and our clients include phone consultations, expert webinars and in-person meetings.

About the Role

As an Associate on the Client Services team at COLIFT, you will play a crucial role in connecting our clients with the right expertise. You will act as a key point of contact, understanding client needs, identifying the best experts from our network, and sourcing new professionals when needed. This role offers a unique opportunity to gain hands-on experience in consulting, develop strong business acumen, and strengthen your communication and relationship-building skills.

What you will do:

  • Collaborate with Project Managers and Clients to understand project objectives, requirements, and challenges.
  • Conduct research to identify top-qualified experts using LinkedIn, press releases, case studies, and other relevant sources.
  • Evaluate expert profiles, screen candidates, and create presentations that highlight their expertise to clients.
  • Build and maintain relationships with both clients and experts, ensuring smooth collaboration and trust.
  • Contribute to the growth of the COLIFT network by identifying and inviting new experts to join our platform.
  • Support the Client Services team with administrative and project management tasks as needed.

What you will learn:

  • Operate within a client-centric environment, prioritizing their needs and satisfaction.
  • Gain exposure to a diverse range of industries and business challenges.
  • Develop strong research and analytical skills to identify the best experts for each project.
  • Hone your communication skills, both written and verbal, to build strong relationships with clients and consultants.
  • Gain experience in project management and collaboration through supporting the Client Services team.
Requirements

Who you are:

  • Strong communicator with excellent written and verbal skills in English (C1 level), capable of effectively conveying ideas, collaborating with teams, and engaging with stakeholders across various channels.
  • A recent graduate with focus in finance or human resources or business administration with interest in recruitment
  • Highly organized and detail-oriented, with the ability to manage multiple tasks simultaneously.
  • Prior experience or internship in an expert network, financial analysis, recruitment, or business administration is preferred.

Selection Process

  • Candidates will complete a recorded one-way video interview to share their experiences and insights, followed by an online assessment. Successful candidates will be invited to the next steps based on performance.
Benefits

This role offers several benefits:

  • You will receive a fixed bonus as well as a variable bonus based on performance.
  • The position provides a hybrid work environment, with only morning shifts, ensuring a manageable work schedule.
  • You will join a collaborative and supportive team that emphasizes work-life balance and fosters a positive company culture.

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