
Client Servicing Associate
23 hours ago
What You Can Expect:
As a Client Servicing Associate, you will take on a leadership role in managing and nurturing client relationships. You will collaborate closely with internal teams to deliver high-
quality campaigns, provide strategic insights, and drive client satisfaction. Your expertise in multitasking, attention to detail, and understanding of industry trends will be crucial in ensuring the success of our clients' projects.
Key Responsibilities:
A. Client Relationship Management:
Develop and maintain strong relationships with clients to understand their business objectives, challenges, and expectations
Act as the primary point of contact for clients, addressing inquiries, concerns, and requests promptly and professionally
Regularly communicate with clients to provide updates on ongoing projects, discuss future plans, and offer strategic advice
Update client in advance for any kind of delays or obstacles that might affect the ongoing work
Make sure the client gives confirmation on emails / official communication channels before beginning any work
B. Day-to-Day Task Coordination:
Collaborate with internal teams, including creative, designers, editors, and data teams to ensure the successful execution of client campaigns
Ensure accuracy and compliance in all account management activities through regular quality control checks (QC) and documented reviews
Manage project timelines, deliverables, and expectations to ensure projects are completed on time, within scope, and to the highest standards
Provide insights and recommendations to clients based on industry trends and best practices
Coordinate with internal teams to ensure that client expectations are met or exceeded
Contribute to brainstorming sessions and provide creative input on ideas and campaigns
C. Cross-Functional Coordination:
- Collaborate closely with Brand Solutions, Edit and Creative Teams to understand project requirements and deliver client needs
D. Turnaround Time (TAT) for project completion
Ensuring all the projects assigned are met on the given deadline
Prioritise tasks across various brands & teams ensuring timely & accurate delivery of client work
E. Upselling and Business Development:
Identify opportunities with the internal teams to upsell services to the client, basis requirements and future strategies
Coordinate with managers and internal teams to strategise upselling opportunities basis client ask
Requirements
Proficiency in GSuite for daily tasks and project management.
Up-to-date knowledge of ongoing trends across social media and their relevance in a commercial environment.
Minimum
06 months to 1 year
of experience in Advertising FieldStrong multitasking abilities and a keen eye for detail and accuracy.
Excellent organizational skills and the ability to optimize systems and processes for efficiency.
Strong communication skills to effectively liaise with clients and internal teams.
Ability to provide strategic insights and recommendations based on industry trends and client needs
Understanding sports / sport brand experience preferred.
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