Client Services

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. 

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO) We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

Job Description 

Senior Client Services Manager 

What does a Senior Client Services Manager really do? You will support one of our key account relationships, through the client lifecycle under the guidance of a Director or Senior Director and ensure that all campaign metrics/SLAs are met and all clients are highly satisfied with the teams' performance, so not just anyone is qualified for this position. 

Imagine yourself going to work with one thing on your mind: you will be supporting the client's services team whose job is to support the fastest growing companies to scale their domestic and international operations. As you tackle your new tasks for the day, you know that it will lead to one thing: that you will work directly with our management team to hire and train key players. As a Senior Client Services Manager, you will: 

● Collaborate with our global operations and support teams, and your client's executive and operational teams to ensure success. 

● Monitor your team's growth and in addition to client success, you will play a direct role in the operational growth of the business with strategic initiatives. 

● You will impact and witness first hand the company's annual revenue growth goals ● This opportunity requires proven industry expertise, strong operational knowledge, analytical and problem solving skills, and team-oriented attitude that TaskUs is built upon. ● Must be willing to travel locally and internationally 

Do you have what it takes to become a Senior Client Services Manager? 

Requirements: 

Intermediate to advanced knowledge of Excel, Salesforce CRM, Salesforce Service Cloud, Google Suite, and Quantitative Modeling

•Experience in managing international teams

• Hands on experience with Process Improvement and Project Management

•Driven to self-improve and extend spheres of knowledge and influence

•Practical and action-oriented

•Ability to sell and be persistent and aggressive, inspire and persuade people

•Willing to work long hard hours, weekends

•Ability to travel up to 50% of the time

•Standing and sitting for sustained periods of time, at least 50%

•Close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading

Responsibilities

•In addition to client success, you will play a direct role in the operational growth, change, and innovation of the business with strategic initiatives

•Manage one or two strategic campaigns and as needed non-strategic accounts, both new and existing, through the client lifecycle and ensure that all campaign metrics/SLAs are met and all clients are highly satisfied with the teams' performance

•Manage regional office responsibilities

•Client Management (30%): Conducts weekly/monthly/quarterly business reviews

•Is the proactive conduit in reporting progress/activities to/from clients and facilitates communication between internal teams 

•Conducts face-to-face meetings with clients, wherever they are, to effectively manage the accounts. With the ultimate aim of becoming a trusted partner for clients. Understanding their needs, desires and what is important for them to succeed

•Financial Management (25%): Achieves annual top-line revenue generated by campaign as forecasted, gross margin % month/month as forecasted by finance

•Grows headcount, revenue and margins on accounts

•Communication (20%): Able to charm and influence people across the world

•Provides actionable feedback for improvement/course correction internally and externally

•Comfortable influencing across teams/stakeholders

•Professionally presents to groups and 1/1 and hosts engaging client visits

•Operational Management (15%): Demonstrates an attitude where they roll-up-their-sleeves and handle issues that arise

•Achieves expectations for their team's contribution to the Contractual KPIs for each account

•Reaches the Customer Satisfaction Score of 8+

•Responsible for the administration of internal/external reporting requirements

•Strategic Management (50%): Strategizes with clients to ID opportunities for growth

•Leads internal team to ensure we have focused on long and short-term objectives

•Identifies risks and provides solutions that allow for innovation and change

•Brainstorms with management/peers for best practices

•Continuously drives performance enhancement and drives real value initiatives for client regarding client needs

More job highlights

It started with one ridiculously good idea - Create a different breed of BPO We at TaskUs understand that achieving growth for our partners requires a culture of constant motion; exploring new technologies, being ready to handle any challenge in a moment's notice, mastering consistency in an ever-changing world - that's what it takes to get there. If that's something you want to be a part of, apply today

Want to be part of a company that is changing the game for some of the world's most notable brands and disruptive companies? We thought so.

The Client Services position is Remote but preferred in the area of a TaskUs Site. In every instance you will be supporting today's fastest growing, disruptive companies to scale their domestic and international operations. Every campaign is different, challenging, and ultimately rewarding as you monitor your team's growth. In addition to client success, you will play a direct role in the operational growth, change, and innovation of the business with strategic initiatives. You will impact and witness first hand the company's annual revenue goals of 100% revenue growth year after year.

About TaskUs 

TaskUs is a leading provider of outsourced digital services and next-generation customer experience to the world's most innovative companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery and ride-sharing, Technology, FinTech and HealthTech. As of March 31, 2023, TaskUs had a worldwide headcount of approximately 47,700 people across 27 locations in 13 countries, including the United States, the Philippines and India. 

In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics and circumstances. Inclusive and equitable practices is our responsibility as a business. 

TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodation in any part of the hiring process, please let us know.

"Please take note that TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs."

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL