Executive - Client Servicing

3 days ago

Navi Mumbai, Maharashtra, India Reach Ivy Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Experience requirements :

Minimum 5 years of experience in client servicing/operations/marketing/strategy/consulting

Qualifications :

  • Bachelor's degree required; Master's degree preferred

  • Ability to work in an entrepreneurial environment

  • Study abroad and/or international living experience preferred

  • Good working knowledge of Microsoft Office, specifically Excel and database literacy

  • Independent worker: proactive and responsible, with the ability to learn rapidly and are comfortable with technology.

  • Familiarity with platforms like hubspot, dropbox, box, is preferable.

Job description :

The job requires:

  • Monitor leads on a daily basis. Update and maintain large database, develop and manage tactics to converting enquiries & leads.

  • Manage student work flow meticulously.

  • Coordinate between internal team members, freelancers and students to ensure seamless work flow.

  • Understand the education sector thoroughly and answer incoming enquires.

  • Answer student/parent queries on procedure process and work flow.

  • Research and maintain information on college applications such as Deadlines, Requirements and Changes in process.

  • Develop and maintain relationship with schools and colleges.

  • Invite and receive college admissions officers and faculty.

  • Arrange for and manage events and information sessions.

  • Attend education fairs in Mumbai and other cities.

  • Follow up with clients over email and phone.

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