Client Service Associate

6 days ago

Mumbai, Maharashtra, India Guidepoint Full time ₹ 2,50,000 - ₹ 7,50,000 per year

Overview: 

The Client Service team connects Guidepoint's clients with subject-matter experts to better inform their business decisions. They take the time to understand each client's specific research needs and deliver the experts closest to the topic, often within hours. 

Play a vital role in Guidepoint's success.

As an Associate on the Client Service team, you will understand your client's unique business questions and identify the experts who can best provide the answers. You will find and recruit new experts into our network of over 1.5 million Guidepoint Advisors, determining which ones are best suited to speak with the client. For many of our employees, the Associate role represents their first job post-college, and provides a unique opportunity to put core business skills into practice, as well as gain exposure to a wide range of industries and disciplines.

This is a hybrid position out of our Mumbai office.

Who We Are:

Team-oriented and collaborativeHard-working professionals who strive for excellenceBuilt-in mentorship to help you drive and improve your project management and customer service skills, to deliver excellent results for clientsHands-on leadership to help you develop your career and provide opportunities for upward mobility within GuidepointGuidepoint is passionate about your career growth: Check out our Client Service Career Trajectory

What You'll Do:

Review and analyze client research requests and use a range of resources to identify the most relevant subject matter experts across geographies, industries, and topics for each projectUtilize the phone, LinkedIn, and outreach to recruit new Advisors to join the Guidepoint network by effectively communicating why their expertise is a good match for the specific project you're working onScreen experts for their suitability for specific client projects and create professional profiles for client considerationOperate with a teamwork mentality that leads to building and maintaining strong relationships with other Guidepoint employees, offices, and Advisors

What You Have:

Bachelor's degree and a strong academic record requiredDesire to work in a sales/lead generation role that is KPI and metrics-driven Ability to work in a fast-paced, results-oriented environmentExcellent time management and organizational skillsOutgoing personality with the ability to speak with people at all professional levelsIntellectual curiosity and desire to learnExcellent written and verbal communication skillsDemonstrated ability to work both individually and as part of a teamBachelor's degree and a strong academic record requiredFluency in English is a must

What We Have:

Competitive compensationEmployee medical coverageCentral office locationEntrepreneurial environment, autonomy, and fast decisionsCasual work environment

About Guidepoint

Guidepoint is a leading research enablement platform designed to advance understanding and empower our clients' decision-making process. Powered by innovative technology, real-time data, and hard-to-source expertise, we help our clients to turn answers into action.

Backed by a network of nearly 1.75 million experts, and Guidepoint's 1,600 employees worldwide we inform leading organizations' research by delivering on-demand intelligence and research on request. With Guidepoint, companies and investors can better navigate the abundance of information available today, making it both more useful and more powerful.

At Guidepoint, our success relies on the diversity of our employees, advisors, and client base, which allows us to create connections that offer a wealth of perspectives. We are committed to upholding policies that contribute to an equitable and welcoming environment for our community, regardless of background, identity, or experience.

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