Area Service Manager

FunctionIndia BUPay BandE4 to M2RoleAs the Area Manager- Service you will report to Zonal Manager- CE The purpose of the role is1 To ensure customer satisfaction and retention through workshops with state of art infrastructure and complete adherance to processes2 Policies and guidelines set by HMCL and with Balanced Scorecard approach3 Ensure sustainable growth in Service Business revenue with quality implementation 4 Product Support in the field through reactive and proactive correctionsA purpose driven role for youYour key responsibilities will include but not limited to 1 To ensure customer retention at workshops to achieve annual Business plan for Service reporting Parts HGO and value added services of HMCL Joyride RSA Paint Protection Treatment 2 To enhance customer satisfaction resulting in improvement of Customer Experience Index Customer effort Score and NPS To implement corrective plan based on RCA of HMCL escalated complaints resulting in reduction of CPTV3 To implement the processes and SOP for customer experience and service Business through quality and sustainable implementation of HMCL initiatives- like We connect digital invoice VTS Technical coordinator and trainer 3 Star dealership and maximizing reward qualifiers warranty management4 To review channel gaps and to execute network expansion plan to improve network reach for customers as per service demand- all formats Dealer AD ARD AESC and DEC To review D E category Dealers and networksA Day in the lifeAs the Area Manager CE your day will start on strategising on how to enhance the customer satisfaction in order to improve the Customer Experience Index Customer Effort Score and NPS To implement corrective plan based on RCA of HMCL escalated complaints resulting in reduction of CPTV To monitor the implementation of the processes and SOP for customer experience and Service business through quality and sustainable implementation of HMCL initiativesAcademic Qualification Experience- BE B Tech in Mechanical Automobile Industry- 10 to 12 years in Automobile industryTechnical Skills Knowledge1 Problem Solving QC story approach2 Kaizen Diagnostic troubleshooting for two wheeler in BS6 technology3 Engine overhaul and Service preventive and Breakdown maintenance4 Project Management Service share and demand calculations5 Product orientationBehavioural Skills1 Strategic Orientation2 Inter-personal relationships People Management Skills3 Data-driven and Analytical Mindset4 Effective Decision makingWhat will it be like to work for HeroAs the world s largest manufacturer of motorcycles and scooters for the last 22 years Hero is where you will get to work with the brightest innovators passionate about being the best in what they do You will become a part of India s proudest legacy a brand that is celebrated by 110 million Indians and is now taking over the world with its manufacturing superpower If you are someone who dreams big and goes after their dreams with absolute conviction Hero is your place to be At Hero we are building a cutting-edge future of mobility pushing frontiers of innovation and aiming for the very best Choose to be with the best choose to be your best About HeroHeadquartered in New Delhi India is the world s largest manufacturer of motorcycles and scooters for 22 consecutive years We are at the forefront of developing modern technologically superior and eco-friendly mobility solutions for its millions of customers around the world Hero MotoCorp has rapidly transformed into a true multinational organization with a presence in 47 countries across Asia Africa Latin America and the Middle East We have achieved the coveted milestone of 110 million cumulative production and sales since inception Aligned with its Vision Be the Future of Mobility Hero MotoCorp plans to achieve its next 100 million sales by 2030 We have a globally benchmarked manufacturing and Research Development R D ecosystem that is spread across global geographies Its R D facilities are located in India and Germany - the Centre of Innovation and Technology CIT at Jaipur India and the Tech Centre Germany TCG near Munich Hero MotoCorp s eight green manufacturing facilities are spread across India 6 Colombia 1 and Bangladesh 1 Hero MotoCorp is the pre-eminent leader in the Indian two-wheeler market It is the only motorcycle manufacturing company listed in Dow Jones Sustainability Index In 2022 Hero MotoCorp launched a separate brand for emerging mobility solutions including Electric Vehicles EV - VIDA Powered by Hero VIDA has commenced sales of VIDA V1 - its first EV - in India and plans to launch the product in global markets We are one of the largest global corporate promoters of multiple sporting disciplines Hero is globally associated with golf football field hockey cricket and motorsports Hero MotoSports Team Rally is one of India s flag-bearers in global rally racing The iconic golfer Tiger Woods is Hero MotoCorp s Global Corporate Partner Read moreBe with the best Be your best Catch-up on all our Recruitment assessments - We at Hero are equal opportunity employer and committed to a policy of treating all its employees and job applications equally Some of our roles use assessments to help us understand how suitable you are for the role you ve applied to If you are invited to take an assessment this is great news It means your application has progressed to an important stage of our recruitment process Job Details- For internal use only