Customer Relationship Management Executive

6 days ago

Mumbai Maharashtra, India Rolliflex Full time

Join Our Team as a Customer Relationship Management Executive We are looking for a dynamic and results-driven individual to build and nurture long-term client relationships while providing top-notch customer service If you have a passion for client engagement and are eager to grow with an innovative company this opportunity is for you What You ll Do Build Maintain Relationships Cultivate long-term client relationships to drive loyalty and satisfaction Customer Inquiries Issue Resolution Respond promptly to customer inquiries and resolve issues with a customer-first mindset Professional Communication Maintain polite professional communication ensuring every conversation leaves a positive impact Collaborate with Sales Team Work closely with the sales team to ensure customer needs are fully met Product Service Updates Provide regular updates to clients on new products and services Analyze Feedback Collect and analyze customer feedback to identify areas for improvement and provide valuable insights Track Customer Trends Monitor customer data and trends to continuously enhance service Problem-Solving Use interpersonal and problem-solving skills to improve customer experiences What We re Looking For Languages Fluent in Hindi and English with strong communication skills Technical Skills Proficient in MS Office Word Excel and Google Sheets Experience At least 2 years of experience in customer relationship management Gender Preference Female candidates preferred diversity-driven team Why Join Us Valued Contributions Be part of a dynamic team where your skills will be appreciated Growth Opportunities Enjoy professional growth with opportunities for advancement Innovative Work Environment Work in a collaborative and innovative environment Tasks Build Maintain Relationships Cultivate long-term client relationships to drive loyalty and satisfaction Customer Inquiries Issue Resolution Respond promptly to customer inquiries and resolve issues with a customer-first mindset Professional Communication Maintain polite professional communication ensuring every conversation leaves a positive impact Collaborate with Sales Team Work closely with the sales team to ensure customer needs are fully met Product Service Updates Provide regular updates to clients on new products and services Analyze Feedback Collect and analyze customer feedback to identify areas for improvement and provide valuable insights Track Customer Trends Monitor customer data and trends to continuously enhance service Problem-Solving Use interpersonal and problem-solving skills to improve customer experiences Requirements Languages Fluent in Hindi and English with strong communication skills Technical Skills Proficient in MS Office Word Excel and Google Sheets Experience At least 2 years of experience in customer relationship management Gender Preference Female candidates preferred diversity-driven team 4th April 20205 Rolliflex

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