Opening for Customer Relationship Executive

2 weeks ago

Mumbai Maharashtra, India Shri Management Services Full time

Mumbai, Lower Parel

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**Responsibilities**:
1. Customer Interaction:

- Greet customers warmly and assist them with inquiries, test drives, and vehicle selection.
- Provide information about the features, specifications, and pricing of vehicles.
- Address customer concerns and resolve complaints in a timely and professional manner.
2. Service Coordination:

- Schedule service appointments for customers and coordinate with the service department to ensure timely completion of repairs and maintenance.
- Communicate service recommendations, estimates, and updates to customers in a clear and courteous manner.
- Follow up with customers after service visits to ensure satisfaction and address any additional concerns.
3. Customer Feedback and Surveys:

- Collect feedback from customers regarding their experiences with the dealership/service center.
- Conduct customer satisfaction surveys to identify areas for improvement and measure customer satisfaction levels.
- Analyze survey results and collaborate with management to implement changes and enhancements based on customer feedback.
4. Relationship Building:

- Build and maintain strong relationships with customers to foster loyalty and repeat business.
- Keep detailed records of customer interactions and preferences to personalize future interactions and offerings.
- Proactively reach out to customers on special occasions such as birthdays and vehicle anniversaries to strengthen relationships.
5. Product Knowledge and Training:

- Stay updated on the latest vehicle models, features, and technologies to provide accurate information to customers.
- Participate in training sessions and workshops to enhance product knowledge, sales skills, and customer service techniques.
**Requirements**:

- Bachelor's degree in Business Administration, Marketing, or a related field (preferred).
- Proven experience in customer service, sales, or a related role, preferably in the automobile industry.
- Excellent communication and interpersonal skills.
- Experience- 3 - 4 Years- Salary- 4 Lac To 5 Lac P.A.- Industry- ITES / BPO / KPO / LPO / Customer Service- Qualification- Advanced/Higher Diploma, B.A, B.C.A, B.B.A, B.Com, B.Ed, B.Pharma, B.Sc- Key Skills- Customer Retention

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