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Customer Relationship Executive

3 weeks ago

Mumbai Maharashtra, India Beautex industries Full time

Name of the Position: Happy to Help Executive (Customer Relationship Executive)

Location for the Position: Mumbai

Gender: Female

Number of Positions : 01

Experience: 5+ years

Package: Best in the industry

**Roles and Responsibilities**:

- Identifying new Opportunities
- Supporting Sales & Development department
- Escalating any complaints
- Updating Database
- Manage large amount of incoming calls
- Generate Sales Leads
- Identify and assess customer needs to satisfaction
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Follow communication procedures, guidelines and policies
- Escalating Issues to Senior Sales Department if remains unresolved more than 2 to 3 weeks
- Working According to the TAT of the Call Time

Skills Required: Enthusiasm, Problem Solving Attitude, Productive Work, Effective Leads, Market Research, Market Trends, Social Media Management, Good Written and Verbal Communication, Good Typing Speed, Excellent Fluency in Languages, Effective Soft Skills Excellent Communication on call.

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹45,000.00 per month

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person