Customer Relationship Executive

Full Time- Mumbai- Posted 2 hours agoA leading trading and manufacturing company specializing in printers, printing machineries, and consumables such as spare parts, paper, ink, dyes, etc. is looking for a young & dynamic Customer Relationship Executive.

**Job Overview**:
As a Customer Relations Executive, you will play a pivotal role in lead generation, lead management, and fostering organic business growth from existing customers. Your responsibilities will extend to providing valuable insights to the marketing team and supporting the MIS analyst in lead analysis. Collaboration with the sales team will be essential for lead conversion and achieving organizational targets.
**Key Responsibilities**:
1. Lead Generation and Management:
Identify Potential Leads: Identify potential leads received from various channels such as market research, industry events, social media, and inbound inquiries.
Qualify Leads: Assess the quality and fit of leads based on predetermined criteria to prioritize efforts effectively.
Capture Lead Information: Maintain accurate records of lead information including contact details, interactions, and stage in the sales cycle using CRM software.
Lead Nurturing: Develop and engage prospects and move them through the sales funnel, utilizing personalized communication and relevant content.
2. CRM:
Customer Relationship Management: Build and maintain strong relationships with existing customers to understand their evolving needs and preferences.
Identify Up-selling/Cross-selling Opportunities: Analyze customer purchase history, behavior, and feedback to identify opportunities for up-selling additional products or services or cross-selling complementary offerings.
Referral Programs: Encourage satisfied customers to provide referrals through incentives or loyalty programs, leveraging existing relationships to generate new leads.
3. Collaboration with Marketing:
Data Gathering: Collect and consolidate data related to lead generation, customer interactions, and sales performance from various sources.
Segmentation: Assist in segmenting the customer base to tailor marketing messages and offers to specific audience segments for maximum relevance and impact.
Feedback Loop: Act as a conduit between the customer-facing teams and the marketing department, providing valuable feedback on customer preferences, pain points, and competitive insights.
4. Collaboration with Sales:
Alignment: Work closely with the sales team to understand their goals, target markets, and
challenges in converting leads into customers.
Support: Provide sales team members with the necessary resources, information, and support to effectively engage and convert leads.
Feedback Loop: Share insights from customer interactions and lead management activities with the sales team to optimize their strategies and tactics for lead conversion.

**Qualifications**:
Bachelor’s degree in Business Administration, Marketing, or related field.
Must-Have:
Experience with CRM software for lead management (e.g., Salesforce, HubSpot).
Proven experience of 5 years in customer relations, lead generation, or sales support roles.
Excellent communication and interpersonal skills.
Strong convincing and negotiation skills.
Ability to multitask and prioritize in a fast-paced environment.
Team player with a proactive and results-oriented mind-set.
Good to Have:
Familiarity with statistical analysis and reporting tools (e.g., Excel, Tableau).
Previous experience in B2B sales environments.
Certification in customer relationship management or related fields.

Location : Andheri East

CTC : 3.0 - 5.0 LPA

**Job Features**:

- Job Category- Manufacturing