Customer Relationship Executive

3 days ago

Bandra Mumbai Maharashtra, India MK Jewels Pvt Ltd Full time

**Job Title**: CRM Executive, MK Sons Fine Jewels
**Department**: Sales & Front Office

**Reports To**: Marketing Head

**Job Type**: Full-time

**About MK Jewels**:
MK Jewels is a leading jewellery brand known for its exquisite craftsmanship, premium collections, and customer-first approach. With a growing digital presence and a strong retail footprint, MK Jewels is committed to delivering world-class service and building long-term relationships with its clients.

**Role Overview**:
We are looking for a **CRM Executive (preferably from the Hospitality industry)** who can bring in a service-oriented mindset, strong interpersonal skills, and a customer-centric approach to enhance client relationships and drive customer loyalty.

**Key Responsibilities**:
**Customer Engagement & Service Excellence**:
Provide a warm, professional, and personalized welcome to each client, ensuring a memorable customer experience.

Ensure timely and personalized follow-ups to enhance client satisfaction and conversion.

**Relationship Management**:
Build and maintain long-term relationships with clients by understanding their needs and preferences.

Collect and manage customer data including key life events (birthdays, anniversaries, engagements) to create customized promotions and offers.

Regularly connect with customers to foster trust and loyalty.

**Sales Support & Conversions**:
Track leads and monitor conversion rates, providing insights on trends and opportunities.

Identify barriers to conversion and collaborate with the sales team to resolve them.

Support front-office and sales teams in delivering seamless customer journeys from enquiry to purchase.

**Customer Insights & Reporting**:
Leverage customer data to analyse preferences, buying behaviour, and feedback for strategy improvements.

Prepare reports on customer interactions, conversion metrics, and feedback trends for management review.

**Continuous Improvement**:
Stay updated on industry trends and CRM best practices.

Proactively suggest process improvements to enhance customer experience and operational efficiency.

**Requirements & Qualifications**
- Bachelor’s degree in Hospitality Management, BBA, Marketing, or related field.
- 1-3 years of experience in customer-facing roles (hospitality, luxury retail, or similar industries preferred).
- Strong communication skills in **English, Hindi, and one regional language**.
- Proven ability to handle high-value clients with patience, empathy, and professionalism.
- Strong problem-solving skills with the ability to think on your feet in customer situations.
- Good organizational skills with the ability to manage multiple interactions simultaneously.
- Knowledge of CRM software/tools will be an added advantage.

**Why Join MK Jewels?**

Be part of a renowned jewellery brand with a growing digital presence.

Work in a creative and dynamic environment with growth opportunities.

Opportunity to work in a dynamic and customer-focused environment.

Attractive career growth opportunities and training support.

Competitive salary with performance-linked benefits.

Work with a creative, motivated, and passionate team.

Pay: ₹10,474.01 - ₹30,052.40 per month

**Benefits**:

- Cell phone reimbursement
- Commuter assistance
- Provident Fund

**Language**:

- English (required)

Work Location: In person

  • Customer Relationship Executive

    1 week ago

    Bandra West, Mumbai, Maharashtra, India GLOBAL BODYFIX MY PAIN CLINIC LLP Full time ₹ 2,40,000 - ₹ 4,20,000 per year

    Convert leads for the company through telephonic conversationsInitiating sales with potential customers over the phone.Gain a deep understanding of the company's services and find gaps in the customer's lives wherein the company's services fitFoster strong relationships with existing and potential customers by honing the tele sales executive skills such as...

  • Customer Relationship Executive

    1 day ago

    Mumbai, Maharashtra, India Enrolsy Full time

    We are looking for a qualified **Customer Relationship Executive **to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team. To be successful as a customer support executive, you should display excellent interpersonal...

  • Customer Relationship Executive

    1 week ago

    Mumbai, Maharashtra, India Sam Associates - Tufflam Full time

    **Role & Responsibility**: We are seeking a dynamic and customer-focused individual to join our team as a Customer Relationship Executive in the Manufacturing industry. The primary responsibility of this role is to build and maintain strong relationships with customers, ensuring their satisfaction and loyalty. The Customer Relationship Executive will serve...

  • Relationship Executive

    6 days ago

    Bandra, Mumbai, Maharashtra, India QTONET PRIVATE LIMITED Full time

    **Job Summary**: As a Relationship Executive at Auto Hangar, you will be responsible for building and maintaining long-term relationships with premium clients. You will act as the key point of contact for customers, ensuring high levels of customer satisfaction while also driving sales of luxury vehicles and related services. **Key Responsibilities**: -...

  • Customer Relationship Executive

    1 week ago

    Sion, Mumbai, Maharashtra, India Placement Local Services Full time

    **Position Name - Customer Relationship Executive** **Salary - Till 25K ( Based on your Capability and Experience )** **Location - Sion** **Experience - Min 1 year** **Note **Roles and Responsibilities** - Ensuring regular contact with existing clients to maintain our company's presence. - Handling existing clients and developing new clients. - Proven...

  • Guest Relationship Executive

    2 weeks ago

    Bandra, Mumbai, Maharashtra, India MoSahaya Full time

    Job Title: - Guest Relationship Executive Salary package: - 25000 to 32000 Qualification: - Graduation with 2yrs experience & Fresher with Hotel Management degree can consider Interview Location: - Jio World center Gate number 7, G Block BKC, Bandra Kurla Complex, Bandra East, Mumbai, Maharashtra 400055 Or 7205153122 A Guest Relations Executive is...

  • Customer Relationship Executive

    5 days ago

    Lower Parel, Mumbai, Maharashtra, India Galaxy Auto Works Full time

    A Customer Relationship Executive (CRE) is responsible for managing and enhancing customer relationships to ensure satisfaction and drive business growth. They act as a key point of contact for a portfolio of customers, addressing inquiries, resolving issues, and fostering strong, lasting relationships. CREs also play a vital role in identifying...

  • Customer Relationship Manager

    2 weeks ago

    Navi Mumbai, India Insight Customer Call Solutions Ltd Full time

    Roles and Responsibilities Handle customer queries and concerns in a timely and professional manner, resolving issues promptly. Manage customer relationships through effective communication, ensuring high levels of satisfaction and retention. Develop strong understanding of customers' needs and preferences to provide personalized solutions. Collaborate with...

  • Customer Relationship Manager

    1 day ago

    Navi Mumbai, Maharashtra, India Insight Customer Call Solutions Ltd Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Roles and ResponsibilitiesHandle customer queries and concerns in a timely and professional manner, resolving issues promptly.Manage customer relationships through effective communication, ensuring high levels of satisfaction and retention.Develop strong understanding of customers' needs and preferences to provide personalized solutions.Collaborate with...

  • Customer Relationship Executive

    3 days ago

    Mumbai, Maharashtra, India 5M CORPBIZ Full time

    **Key Responsibilities**: **-Customer Relationship Executive (E-Channel Sales)** - Provide exceptional sales and service support through digital platforms. - Upsell and cross-sell products to customers as per business requirements. - Ensure timely follow-ups and maintenance of client records. - Meet sales targets and contribute to business...