Customer Relationship Executive

3 hours ago

Lower Parel Mumbai Maharashtra, India Galaxy Auto Works Full time

A Customer Relationship Executive (CRE) is responsible for managing and enhancing customer relationships to ensure satisfaction and drive business growth. They act as a key point of contact for a portfolio of customers, addressing inquiries, resolving issues, and fostering strong, lasting relationships. CREs also play a vital role in identifying opportunities to improve the customer experience and contribute to the overall success of the company.

Key Responsibilities of a Customer Relationship Executive:

- **Managing Customer Relationships**:Building and maintaining strong, long-lasting relationships with a portfolio of clients.
- **Handling Customer Inquiries and Issues**:Addressing customer questions, resolving complaints, and escalating issues when necessary.
- **Providing Solutions and Recommendations**:Understanding customer needs and offering appropriate solutions and recommendations to enhance their experience.
- **Improving Customer Experience**:Identifying opportunities to enhance the customer journey and drive customer loyalty.
- **Maintaining Customer Records**:Keeping accurate records of customer interactions and feedback using CRM software and other tools.
- **Collaborating with Teams**:Working with sales, customer service, and other departments to ensure a seamless customer experience.
- **Analyzing Data and Reporting**:Preparing reports on customer satisfaction, retention rates, and other key performance indicators (KPIs).
- **Upselling and Cross-selling**:Identifying opportunities to increase revenue by offering additional products or services to existing customers.
- **Developing Strategies**:Contributing to the development of strategies for building and maintaining strong customer relationships.
- **Staying Informed**:Keeping up-to-date on the latest products, services, and industry trends.
- **Promoting the Company**:Representing the company in a professional and positive manner.

Skills and Qualifications:

- **Strong Communication Skills**: Excellent verbal and written communication skills are essential for interacting with customers and colleagues.
- **Interpersonal Skills**: The ability to build rapport with customers and understand their needs is crucial.
- **Problem-Solving Skills**: The ability to identify and resolve customer issues effectively.
- **Customer-Focused Mindset**: A strong commitment to customer satisfaction and a proactive approach to problem-solving.
- **CRM Proficiency**: Familiarity with CRM software and other tools used to manage customer relationships.
- **Organizational Skills**: The ability to manage multiple tasks, prioritize effectively, and maintain accurate records.
- **Sales and Negotiation Skills**: Experience in sales and negotiation can be beneficial for identifying and capitalizing on opportunities for upselling and cross-selling.
- **Analytical Skills**: The ability to analyze data, identify trends, and prepare reports.
- **Adaptability**: The ability to adapt to changing customer needs and business priorities.

**Job Types**: Full-time, Permanent

Pay: ₹50,000.00 - ₹60,000.00 per month

**Benefits**:

- Cell phone reimbursement

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

Supplemental Pay:

- Performance bonus

**Language**:

- English (preferred)

Work Location: In person

**Speak with the employer**
+91 8652409845

  • Customer Relationship Executive

    2 weeks ago

    Lower Parel, Mumbai, Maharashtra, India Humaniquee Full time

    **JOB DESCRIPTION** **Name of the company: Galaxy Auto Works** At Galaxy Auto Works, we are passionate about our work. We are certified engineers, technicians and are qualified to perform all possible services that your standard, hybrid or even electric vehicle may require. **Job Profile: Customer Relationship Executive** **Role Overview**: As a Customer...

  • Customer Relationship Executive

    2 days ago

    Lower Parel, Mumbai, Maharashtra, India Ace Blend Full time ₹ 4,80,000 - ₹ 6,00,000 per year

    Position: CRM ExecutiveAbout the Role:We are looking for a dynamic and customer-focused CRM Executive to manage customer interactions and enhance the overall customer journey in the FMCG sector. The ideal candidate should be proactive, goal-oriented, and passionate about delivering excellent customer experiences.Key Responsibilities:Handle customer queries...

  • Customer Relationship Executive

    2 days ago

    Lower Parel, Mumbai, Maharashtra, India Ace Blend Full time

    **Position: CRM Executive** **About the Role**: **Key Responsibilities**: - Handle customer queries and support via chat, calls, and WhatsApp - Manage ORM (Online Reputation Management) across platforms - Collect, track, and analyze customer feedback for continuous improvement - Map and optimize customer journeys to improve satisfaction and retention -...

  • Customer Care Executive

    2 days ago

    Lower Parel, Mumbai, Maharashtra, India Genie Customer Management Services Full time

    Using a computerized system, responds to customer inquiries in a call center environment. - Responds to telephone inquiries and complaints using standard scripts and procedures. - Gathers information, assesses customer needs, researches/resolves inquiries and logs customer calls. - Provides clear and concise information about the status of member - Educates...

  • Customer Relationship Executive

    2 weeks ago

    Mumbai, Maharashtra, India Sam Associates - Tufflam Full time

    **Urgently required for the post of - Customer relationship executive - Fort, Mumbai** **Experience**: 1 to 5 years **Salary Package **:as per company norms **Notice Period**: Immediate Joiner **Role & Responsibility**: We are seeking a dynamic and customer-focused individual to join our team as a Customer Relationship Executive in the Manufacturing...

  • Guest Relationship Executive

    1 week ago

    Lower Parel, Mumbai, Maharashtra, India Assignedge Network Pvt Ltd Full time

    **Job Summary**: The **Guest Relationship Executive (GRE)** is responsible for providing exceptional customer service, ensuring guest satisfaction, and handling inquiries or concerns in a professional and friendly manner. The role requires excellent communication, problem-solving skills, and the ability to create a welcoming atmosphere for guests, enhancing...

  • Customer Support Executive

    2 days ago

    Lower Parel, Mumbai, Maharashtra, India Envision Overseas Education Full time

    **Job Overview**: We are seeking a **Customer Service Executive** to handle inbound and outbound calls, resolve customer queries, provide information about products/services, and ensure customer satisfaction. The role is similar to a **Telecaller profile** with added responsibilities of after-sales support, follow-ups, and relationship management. **Key...

  • Customer Relationship Executive

    2 weeks ago

    Mumbai, Maharashtra, India Beechi Vidya Kendra Full time

    Full Time- Mumbai- Posted 2 hours agoA leading trading and manufacturing company specializing in printers, printing machineries, and consumables such as spare parts, paper, ink, dyes, etc. is looking for a young & dynamic Customer Relationship Executive. **Job Overview**: As a Customer Relations Executive, you will play a pivotal role in lead generation,...

  • Customer Relationship Executive

    4 days ago

    Mumbai, Maharashtra, India Sam Associates - Tufflam Full time

    **Role & Responsibility**: We are seeking a dynamic and customer-focused individual to join our team as a Customer Relationship Executive in the Manufacturing industry. The primary responsibility of this role is to build and maintain strong relationships with customers, ensuring their satisfaction and loyalty. The Customer Relationship Executive will serve...

  • Customer Relationship Executive

    4 days ago

    Sion, Mumbai, Maharashtra, India Placement Local Services Full time

    **Position Name - Customer Relationship Executive** **Salary - Till 25K ( Based on your Capability and Experience )** **Location - Sion** **Experience - Min 1 year** **Note **Roles and Responsibilities** - Ensuring regular contact with existing clients to maintain our company's presence. - Handling existing clients and developing new clients. - Proven...