Specialist, Application Support Engineer, Technology And Operations

4 weeks ago

Mumbai Maharashtra, India DBS Bank Full time

Business Function Technology and Operations T O enables and empowers the bank with an efficient nimble and resilient infrastructure through a strategic focus on productivity quality control technology people capability and innovation In Group T O we manage the majority of the Bank s operational processes and inspire to delight our business partners through our multiple banking delivery channels Application technical support experience in payments collections domain - minimum 5 yrs Hands-on experience with backend servers Middleware Database Familiarity with CICD deployment is preferable Perform end to end technical support of banking applications - flexible to working in shifts Handle manage ITIL process like Change Incident Problem management etc Managing new requirement changes to applications perform technical analysis of changes enhancements perform UAT SIT Production deployment etc Identify issues with help of users application vendors wherever required for any defect errors and act as the first point of support of all issues being encountered during UAT and Production Tracking find out root cause and work on permanent closure of issues Prepare knowledge base articles for incidents Track plan and support implementation of Infra Upgrades and Security vulnerabilities patches for Windows Linux AIX Database etc Support applications on SIT UAT environment test patches ensure adequacy sufficiency and accuracy of the patch prior to production deployment Monitor ETL Jobs Health-checkup runs on daily basis and resolution in event of any failures Manage regular housekeeping activities for applications and ensure high uptime of applications Co-ordinate with application echo partners vendors bank s internal units in issue resolution in the production and UAT environment Publish regular MIS updates to all stakeholders as an when required Provide technical support to project team as an when required for various projects Requirements Application technical support experience in payments collections domain - minimum 5 yrs Possess excellent verbal and written communication skills Familiar with MS Project JIRA and similar tools Applicable knowledge of the technologies used by the team Good skills and knowledge of servant leadership facilitation situational awareness conflict resolution continual improvement empowerment and increasing transparency Knowledge of various well-documented patterns and techniques for project management Core Competencies Thorough knowledge of retail lending systems Demonstrated ability to effectively communicate trouble shoot and problem solve with clients throughout the implementation process Strong inter-personal negotiation skills Must be flexible adaptable and have ability to work in a fast-paced changing environment Self-Motivator and team player Excellent documentation skills

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