Executive - IT Support

3 days ago

Mumbai Maharashtra, India Product and Technology Full time

**Job no**: 523096
**Brand**: Product and Technology
**Work type**: Full time
**Location**: Mumbai, India
**Categories**: Information & Technology

**FCM** is a leading global travel management company with a 24/7 presence in 97 countries. As part of the ASX-listed Flight Centre Travel Group, we are renowned for our flexible technology and in-depth local expertise, providing unmatched business travel solutions. Our team is expanding, and we are looking for a dedicated IT Support Specialist to ensure our technology infrastructure supports our dynamic business environment effectively.

**Job Summary**:
**Key Responsibilities**:
**Technical Support**:

- Provide onsite and remote support for desktop and IT-related issues.
- Administer and manage Active Directory, M365 (including Azure AD, OneDrive, SharePoint, Exchange Online, Teams, Intune, Autopilot), video/web conferencing tools, and desktop virtualization.
- Manage IT hardware, including desktops, laptops, mobile devices, network devices, and multifunction printers.

**Communication and Collaboration**:

- Communicate effectively with customers, suppliers, and partners, presenting ideas in a business-friendly and user-friendly language.
- Network and maintain relationships with other support teams to ensure seamless support.

**Operational Efficiency**:

- Plan, schedule, and monitor your own work within short time horizons.
- Prioritize and execute tasks effectively in high-pressure environments.
- Ensure compliance with essential organizational security practices.

**Technical Skills**:

- Hands-on experience with Powershell/Bash scripting is preferred.
- Knowledge of ITSM tools such as ServiceNow and Freshdesk.
- Experience with Genesys/Cisco Webex telephony and other digital workplace tools.

**Teamwork and Self-Motivation**:

- Work effectively in a team-oriented, collaborative environment.
- Demonstrate a rational and organized approach to work.
- Highly self-motivated with keen attention to detail.

**Qualifications**:
**Experience**:

- Minimum 2 years of experience in onsite or desktop support or similar roles.
- Experience with Active Directory, M365 (Azure AD, OneDrive, SharePoint, Exchange Online, Teams, Intune, Autopilot), and video/web conferencing tools.
- Experience managing IT hardware and software distributions.
- Familiarity with Powershell/Bash and ITSM tools (ServiceNow, Freshdesk) is preferred.

**Skills**:

- Strong communication and customer service skills.
- Ability to present technical concepts in user-friendly language.
- Effective planning, scheduling, and monitoring of tasks.

**Education**:

- Relevant technical certifications or a degree in Information Technology or a related field is a plus.

**Why Join Us**:

- Be part of a global leader in travel management.
- Enjoy a competitive salary and benefits package.
- Opportunities for professional growth and development.

**Applications close**:
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