It Support Engineer

5 days ago


Mumbai Maharashtra, India DYNE IT Services Full time

Overview We are seeking a proactive and technically skilled IT Support Engineerto serve as the primary on-site technical point of contactfor our client supporting all options trading technology systems The ideal candidate will combine strong technical proficiency with excellent client-facing and problem-solving abilities Key Responsibilities On-Site Technical Support Act as the primary technical representative for the client delivering hands-on on-site support across all options trading technology platforms System Monitoring Maintenance Continuously monitor system health and performance to ensure optimal operation Perform routine maintenance software updates and configuration adjustments as needed Troubleshooting Issue Resolution Diagnose analyze and resolve technical issues efficiently Escalate complex problems to specialized internal teams and coordinate to ensure prompt resolution Incident Management Respond to client incidents and service requests within defined SLAs following established incident management protocols Accurately document all incidents and resolutions Client Relationship Management Build and maintain strong client relationships understanding business needs and providing proactive technical guidance Serve as a trusted advisor to ensure smooth system operations System Enhancements Upgrades Collaborate with the Options Technologydevelopment team to deploy enhancements and upgrades Participate in testing and validation to ensure seamless implementation Training Knowledge Sharing Conduct technical training sessions for client teams to enhance system understanding Share best practices and technical insights internally and with the client Requirements Education Bachelor s degree in Computer Science Information Technology or a related discipline or equivalent practical experience Technical Skills Strong knowledge of Microsoft 365 Azure Endpoint Management and Device Deployment Experience with AV troubleshootingand general IT support best practices Experience Minimum 1-2 yearsof relevant on-site technical support experience preferably within the financial servicessector Key Competencies Analytical Problem-Solving Skills Ability to identify root causes manage high-pressure issues and implement effective solutions Communication Excellent verbal and written skills with the ability to translate technical details into clear business terms Client Orientation Strong commitment to delivering superior service and anticipating client needs Adaptability Flexible and resourceful in a dynamic fast-paced environment



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