Automation Application Support

11 hours ago

Mumbai Maharashtra, India Brennan IT Full time

Automation Application Support Engineer

**Brennan. Where true performance thrives.**
At Brennan, we believe that _how_ technology is delivered is every bit as important as _what_ the technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests. It’s a claim backed by our **True Performance System** - a way of working engineered to get us closer, and deliver better, for our customers and their actual experience of technology.

**Why join Brennan**
True performance for our customers starts with a true belief in our people.
It’s why we’ve structured our business to help our teams, and their talents, shine bright. It's why we’ve created a workplace where people of all backgrounds, beliefs and experiences are welcomed and empowered. And it’s why we’ve built an organisation where real innovation makes a genuine impact and generates true rewards for our team members.

**True rewards**
In addition to competitive remuneration, Brennan offers extensive benefits, including:

- Training and certification bonuses
- Culture Awards that recognise excellence
- Brennan Daredevils - our annual, all-expenses paid trip awarded to our top performers and outstanding contributors
- Vibrant, fun social activities.
- An environment that embraces learning and development

**The Role**

The Automation Application Support role is not like a traditional Service Desk; instead, it provides specialist second-line support for incidents, requests, and small changes across ServiceNow and its related integrations (PowerShell modules, Microsoft 365/Azure automations, and custom connectors).

**Role Responsibilities**
- Providing courteous, timely support for internal teams, with a strong focus on ServiceNow and its integrations (automation scripts, Microsoft 365/Azure components).
- Triaging, investigating, and resolving incidents and requests; take end-to-end ownership of tickets and keep stakeholders informed.
- Analysing problems methodically, documenting findings and contributing to runbooks and knowledge articles.
- Working with developers and architects to share knowledge, prevent repeat issues, and recommend improvements.
- Managing workload and priorities without close supervision, maintaining quality and accuracy in a busy but sustainable environment.
- Taking charge of personal development, using ServiceNow University (self-paced) and other partner training to stay current.
- **Complete the ServiceNow Certified System Administrator (CSA) self-paced course and exam within the first three months of employment**

**Key Competencies and Qualifications required**
- Analytical mindset and structured problem-solving for complex technical issues.
- Reliability and accountability—following through on commitments and keeping others updated.
- Collaborative approach, building positive relationships across teams and disciplines.
- Effective time management and the ability to stay composed when demands compete.
- Self-directed learning and adaptability to new tools and processes.

**Brennan**is an equal opportunity employer.

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