Sr. Field Support Engineer

Rockwell Automation is a global technology leader focused on helping the world s manufacturers be more productive sustainable and agile With more than 28 000 employees who make the world better every day we know we have something special Behind our customers - amazing companies that help feed the world provide life-saving medicine on a global scale and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better We welcome all makers forward thinkers and problem solvers who are looking for a place to do their best work And if that s you we would love to have you join us Sr FIELD SERVICE SUPPORT ENGENIEER - Automation Controls Pune The Senior Field Support Engineer serves as a main point of contact for Rockwell Automation s customers and serves as company liaison with customers on administrative and technical matters for assigned projects Regional travel is required up to min 50 The preferred candidate will have Advanced Rockwell Automation Software experience Rockwell s Field Support Engineer s are responsible for effectively providing services to support the on-site installation start-up maintenance and operation of automation control systems advanced manufacturing software applications drive systems manufacturing systems industrial networks and the individual products which comprise these systems You will report to SOLUTIONS SERVICES BUSINESS LEAD Your Responsibilities Provide customer support through the performance of installation as well as overseeing any necessary diagnoses troubleshooting service and repair of Rockwell equipment and systems Program PLCs HMIs and SCADA systems for new or modified equipment Maintain automation and equipment including working with low to medium voltage Troubleshoot problems identify and implement new or amended system functionality identify operational process gaps and take corrective actions Recommend and initiate modifications or replacement of equipment which fail to meet operating standards Execute initiatives supporting our automation strategy manage operating workflows and progress continuous improvement opportunities Perform project management function for customer projects including needs identification scheduling tracking and reporting Develop and write documentation as required validation project plans standard operating procedures qualification summary reports system audits technical reports traceability matrix etc Communicate with Rockwell Automation and customer management regarding project details Travel Requirements Travel will occur about 50 for this position and will regularly include day trips throughout the region assigned territory and will have occasional overnight stays Overtime on-call and weekend support as needed Company vehicle provided The Essentials - You Will Have Basic Qualifications Bachelor s Degree in Engineering or Technology field in lieu of degree will consider an Associates of Science Degree in Engineering with 8 years of directly related experience Willingness to travel throughout the region assigned territory work overtime on-call and weekends as required The Preferred - You Might Also Have Bachelor s Degree in Manufacturing Industrial Automation Engineering or Technology related field 8 years of related experience including Advanced Rockwell Automation Software Experienced in PLC and HMI programming utilizing RSLogix 5 500 5000 RSView32 and or FTView ME SE Networking RIO DH D-Net C-Net and Ethernet Communication Experience with PLC programming utilizing RSLogix 5 500 5000 FactoryTalk Studio software Studio5000 ControlLogix CompactLogix PowerFlex products and applications Ethernet IP Stratix Switches Servo Motion control Low Voltage PowerFlex Drives knowledge Medium Voltage Drives knowledge - Not necessary Experience with networks including EtherNet ControlNet and DeviceNet Application Project experience utilizing Rockwell s Advance Software Packages such as Historian AssetCentre VantagePoint and Plant Energy Matrix Experience in Virtual Machine computing and Thin Client technology What We Offer Our benefits package includes Comprehensive mindfulness programs with a premium membership to Calm Volunteer Paid Time off available after 6 months of employment for eligible employees Company volunteer and donation matching program - Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation Employee Assistance Program Personalized wellbeing programs through our OnTrack program On-demand digital course library for professional development and other local benefits At Rockwell Automation we are dedicated to building a diverse inclusive and authentic workplace so if you re excited about this role but your experience doesn t align perfectly with every qualification in the job description we encourage you to apply anyway You may be just the right person for this or other roles LI-Hybrid LI-MS2