Automation Application Support

1 day ago

Mumbai, Maharashtra, India Brennan IT Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Automation Application Support Engineer

Brennan. Where true performance thrives.

At Brennan, we believe that how technology is delivered is every bit as important as what the technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests. It's a claim backed by our True Performance System – a way of working engineered to get us closer, and deliver better, for our customers and their actual experience of technology.

Why join Brennan

True performance for our customers starts with a true belief in our people.

It's why we've structured our business to help our teams, and their talents, shine bright. It's why we've created a workplace where people of all backgrounds, beliefs and experiences are welcomed and empowered. And it's why we've built an organisation where real innovation makes a genuine impact and generates true rewards for our team members.

True rewards

In addition to competitive remuneration, Brennan offers extensive benefits, including:

  • Training and certification bonuses
  • Culture Awards that recognise excellence
  • Brennan Daredevils – our annual, all-expenses paid trip awarded to our top performers and outstanding contributors
  • Vibrant, fun social activities.
  • An environment that embraces learning and development

The Role

The Automation Application Support role is not like a traditional Service Desk; instead, it provides specialist second-line support for incidents, requests, and small changes across ServiceNow and its related integrations (PowerShell modules, Microsoft 365/Azure automations, and custom connectors).

Role Responsibilities

  • Providing courteous, timely support for internal teams, with a strong focus on ServiceNow and its integrations (automation scripts, Microsoft 365/Azure components).
  • Triaging, investigating, and resolving incidents and requests; take end-to-end ownership of tickets and keep stakeholders informed.
  • Analysing problems methodically, documenting findings and contributing to runbooks and knowledge articles.
  • Working with developers and architects to share knowledge, prevent repeat issues, and recommend improvements.
  • Managing workload and priorities without close supervision, maintaining quality and accuracy in a busy but sustainable environment.
  • Taking charge of personal development, using ServiceNow University (self-paced) and other partner training to stay current.
  • Complete the ServiceNow Certified System Administrator (CSA) self-paced course and exam within the first three months of employment

Key Competencies and Qualifications required

  • Strong customer focus and clear, empathetic communication across email, chat, or quick calls.
  • Analytical mindset and structured problem-solving for complex technical issues.
  • Reliability and accountability—following through on commitments and keeping others updated.
  • Collaborative approach, building positive relationships across teams and disciplines.
  • Effective time management and the ability to stay composed when demands compete.
  • Self-directed learning and adaptability to new tools and processes.

Brennan is an equal opportunity employer.

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