Client Support Associate

4 days ago


Navi Mumbai Maharashtra, India Neural IT Full time

New Client set-ups of HRMS Software.
- Help the client to set up the complete HRMS software
- Handle client service or support related incoming requests.
- Respond to and resolve complex client issues through incident recognition, research and isolation, resolution, escalation and follow up.
- Research and resolve each client interaction to their utmost satisfaction.
- Resolve incidents and fulfill the client requirements
- Capture client information and problem solving process such as decisions made, actions involved and final resolution.
- Handle client engagement document control and execute filing system policies.
- Manage databases and execute reports to track and support implementation and overseeing of compliance initiatives.
- Engage in continuous performance evaluation and training projects.
- Experience - **1- 3 yrs of experience**:

- Qualification - **BMS/ BBA/MBA/MMS**:

- Client support experience with excellent communication skills.
- Salary - **25k - 30k per month max.**:

- Location - **Airoli, Mindspace East.**:

- Monday to Friday working **(01 Saturday working in a month)**

**Job Types**: Full-time, Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Provident Fund

Schedule:

- Day shift
- Monday to Friday

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer support: 3 years (preferred)

**Location**:

- Navi Mumbai, Maharashtra (required)

Work Location: In person

Application Deadline: 03/06/2025



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