Client Service Associate

1 day ago

Mumbai Maharashtra, India JPMorganChase Full time

Join J.P. Morgan’s Global Index Research as a Client Service Associate and become a pivotal force in delivering unparalleled service excellence to our esteemed clients in the index division. Embrace the opportunity to harness your profound knowledge of financial products and exceptional communication prowess to inspire and lead a dynamic team. In this influential role, you will cultivate and nurture robust relationships with key clients, serving as their trusted advisor and primary point of contact for all inquiries.

As a Client Service Associate within J.P. Morgan’s Global Index Research, you will be at the forefront of delivering high-quality service to our clients in the index division. You will leverage your strong understanding of financial products and excellent communication skills to lead and motivate a team. Your role will involve developing and maintaining strong relationships with key clients, acting as the primary point of contact for client inquiries, and collaborating with internal teams to enhance client experience and service offerings. You will also monitor client satisfaction and implement strategies for continuous improvement. This role provides an opportunity to stay updated on industry trends and regulatory changes affecting client services and index products.

**Responsibilities**:

- Lead and manage the client service team, providing guidance, support, and training to ensure exceptional service delivery.
- Develop and maintain strong relationships with key clients, understanding their needs and providing tailored solutions.
- Act as the primary point of contact for client inquiries, resolving issues promptly and effectively.
- Collaborate with internal teams, including sales, operations, and product development, to enhance client experience and service offerings.
- Monitor client satisfaction and implement strategies for continuous improvement.
- Prepare and present reports on client service metrics and team performance to senior management.
- Stay updated on industry trends and regulatory changes affecting client services and index products.

**Required qualifications, skills and capabilities**:

- Bachelor's degree or equivalent in Quantitative Finance or Management in Information Systems and 2 or more years of related work experience in the relevant field in financial services.
- Strong knowledge of index products and financial markets
- Excellent leadership and team management skills.
- Exceptional communication and interpersonal skills.
- Ability to work in a fast-paced environment and manage multiple priorities.
- Proficient in Microsoft Office Suite and client management software.

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