
IT - Support
5 days ago
IT Support
**Required Skills: Experience with IT ticketing systems (e.g., ServiceNow, Zendesk).,Proficiency in Windows, macOS, and/or Linux operating systems.,Knowledge of networking concepts,Familiarity with Active Directory, Office 365, and cloud-based platforms.**
Description
**Key Responsibilities**:
- **Technical Support & Troubleshooting**:
- **Provide first-level and second-level support for hardware, software, and network issues.**:
- Respond to and **resolve IT support tickets** promptly and efficiently.
- **System Maintenance**:
- **Monitor and maintain IT systems**, including desktops, laptops, servers, and network devices.
- Install, configure, and upgrade software and hardware as needed.
- Perform routine system checks and updates to ensure optimal performance.
- **Network Management**:
- Troubleshoot network connectivity issues and coordinate with vendors or ISPs when necessary.
- **Support the maintenance of LAN/WAN infrastructure, VPN connections, and wireless networks.**:
- **IT Asset Management**:
- Maintain an inventory of IT assets, including hardware, software licenses, and peripherals.
- Coordinate with vendors for procurement and servicing of IT equipment.
- **Security & Compliance**:
- Implement and monitor cybersecurity measures, including antivirus software and firewalls.
- Ensure compliance with organizational IT policies and standards.
- **Conduct data backups and recovery processes.**
**Qualifications & Skills**:
- **Education**:
- Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- **Experience**:
- **3 to 7 years of proven experience in IT support or a similar role.**:
- **Technical Skills**:
- **Proficiency in Windows, macOS, and/or Linux operating systems.**:
- **Familiarity with Active Directory, Office 365, and cloud-based platforms.**:
- **Knowledge of networking concepts, including TCP/IP, DNS, DHCP, and VPNs.**:
- **Experience with IT ticketing systems (e.g., ServiceNow, Zendesk).**:
- **Soft Skills**:
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to prioritize tasks and manage time effectively.
- **Certifications (preferred)**:
- CompTIA A+, Network+, or Security+.
- Microsoft Certified: Modern Desktop Administrator Associate.
- ITIL Foundation Certification.
Pay: ₹500,000.00 - ₹700,000.00 per year
Shift:
- Day shift
Work Days:
- Monday to Friday
Work Location: In person
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