Client/customer Support

3 days ago

Navi Mumbai Maharashtra, India Neural IT Full time

**Job description**
- New Client set-ups of HRMS Software.
- Help the client to set up the complete HRMS software
- Handle client service or support related incoming requests.
- Respond to and resolve complex client issues through incident recognition, research and isolation, resolution, escalation and follow up.
- Research and resolve each client interaction to their utmost satisfaction.
- Resolve incidents and fulfill the client requirements
- Capture client information and problem solving process such as decisions made, actions involved and final resolution.
- Handle client engagement document control and execute filing system policies.
- Manage databases and execute reports to track and support implementation and overseeing of compliance initiatives.
- Engage in continuous performance evaluation and training projects.
- Experience - **1- 3 yrs of experience**:

- Qualification - **BMS/ BBA/MBA/MMS**:

- Client support experience with excellent communication skills.
- Salary - **20k-25k**:

- Location - **Airoli, Mindspace East.**:

- Monday to Friday working **(01 Saturday working in a month)**

**Benefits**:

- Health insurance
- Paid sick time
- Provident Fund

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Provident Fund

Schedule:

- Day shift
- Monday to Friday
- Morning shift

Work Location: In person

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