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Customer Support Specialist
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Job OverviewWe are seeking a skilled professional to provide high-quality support to our clients, ensuring timely resolution of issues, smooth onboarding, and long-term customer satisfaction.Key Responsibilities Respond to customer queries via email, chat, and calls in a timely and professional manner. Troubleshoot technical/product issues and escalate when required. Document support tickets, resolutions, and follow-ups in the CRM/helpdesk system. Assist clients with product setup, onboarding, and feature adoption. Create help articles, FAQs, and knowledge base entries to improve self-service. Conduct product walkthroughs and training sessions for users. Leverage AI tools to provide context-aware answers and quick resolutions. Track support analytics (response times, resolution rates, CSAT) to identify improvement areas.Requirements 2+ years of experience in customer support, client success, or technical support roles. Strong communication skills with fluency in English. Familiarity with helpdesk/CRM systems. Basic technical troubleshooting and product demo skills. Strong problem-solving, patience, and customer-first mindset. Experience with AI-driven or SaaS product support preferred.About UsWe are a research-led enterprise AI company that builds intelligent platforms to drive efficiency, insight, and compliance. Our platforms streamline complex workflows by automating data extraction, validation, reconciliation, and delivering real-time intelligence.
