Product Support Specialist

3 weeks ago

Pune Maharashtra, India AGCO Full time

Do you want to help solve the world s most pressing challenges Feeding the world s growing population and slowing climate change are two of the world s greatest challenges AGCO is a part of the solution Join us to make your contribution AGCO is looking to hire candidates for the position of Product Support Specialist The Product Support Specialist is responsible for driving the adoption and support of AGCO Digital Farming Solutions to AGCO customers and dealers This role involves providing technical and operational support on AGCO Digital Farming Products including but not limited to Task Management Data Management Field Management Solutions and integration of onboard and offboard systems The Specialist will be the expert of the Digital Farming Products and will be responsible for increasing adoption of AGCO s Digital Products Responsibilities include troubleshooting and diagnostics for all product issues and then communication in the forms of tele-service web communication publications dealer training as required The specialist is expected to be a recognized product expert on their assigned product s Your Impact Act as The Subject Matter Expert for Digital Farming Products Assist AGCO customers and dealers in adoption and or troubleshooting of any technical and or operational queries Maintain SLA Service Level Agreement for First Response Time and Case Resolution Time of Case Management Collaborate with Engineering and IT teams escalating issues appropriately when needed and actively engaging with product and development teams to ensure alignment and resolution Partner with AGCO s training team Customer Support Team and Digital Adoption team to develop training tutorials videos and articles Your Experience and Qualifications Must have experience and working knowledge of Global Farming Practices 2 years of experience working with JIRA and or Azur DevOps Agile Product Owner Certification from certified body is a plus Experience supporting Offshore customers and or dealers Your Benefits GLOBAL DIVERSITY - Diversity means many things to us different brands cultures nationalities genders generations - even variety in our roles You make us unique ENTERPRISING SPIRIT- Every role adds value We re committed to helping you develop and grow to realize your potential POSITIVE IMPACT - Make it personal and help us feed the world INNOVATIVE TECHNOLOGIES - You can combine your love for technology with manufacturing excellence - and work alongside teams of people worldwide who share your enthusiasm MAKE THE MOST OF YOU - Benefits include health care and wellness plans and flexible and virtual work option Your Workplace We value inclusion and recognize the innovation a diverse workforce delivers to our farmers Through our recruitment efforts we are committed to building a team that includes a variety of experiences backgrounds cultures and perspectives Join us as we bring agriculture into the future and apply now Please note that this job posting is not designed to cover or contain a comprehensive listing of all required activities duties responsibilities or benefits and may change at any time with or without notice AGCO is proud to be an Equal Opportunity Employer

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