Product Support Specialist
2 days ago
We are seeking a Product Support Specialist to drive the adoption and support of Digital Farming Solutions for customers and dealers. This role involves providing technical and operational support across a range Integration of onboard and offboard systems.
The ideal candidate will be a subject matter expert in digital farming technologies and will play a key role in increasing product adoption, troubleshooting issues, and collaborating with cross-functional teams.
Key Responsibilities
- Act as the Subject Matter Expert for Digital Farming Products.
- Provide technical and operational support to customers and dealers.
- Ensure timely response and resolution of support cases as per SLA.
- Collaborate with Engineering and IT teams for issue escalation and resolution.
- Work closely with Training, Customer Support, and Digital Adoption teams to develop tutorials, videos, and documentation.
- Deliver remote support via tele-service, web communication, and virtual training sessions.
Desired Qualification
- Bachelors degree in Engineering or Management
- Technical Support Experience/Application Support Engineer experience.
- Experience in customer support in a B2B2C environment.
- Strong understanding and experience in the agriculture industry.
- Minimum 2 years of experience with JIRA and/or Azure DevOps.
- Experience supporting offshore customers and dealer networks.
- Excellent communication and problem-solving skills.
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