Product Support Specialist

2 days ago


Pune, Maharashtra, India Agco Corporation Full time ₹ 9,00,000 - ₹ 12,00,000 per year

We are seeking a Product Support Specialist to drive the adoption and support of Digital Farming Solutions for customers and dealers. This role involves providing technical and operational support across a range Integration of onboard and offboard systems.

The ideal candidate will be a subject matter expert in digital farming technologies and will play a key role in increasing product adoption, troubleshooting issues, and collaborating with cross-functional teams.

Key Responsibilities

  • Act as the Subject Matter Expert for Digital Farming Products.
  • Provide technical and operational support to customers and dealers.
  • Ensure timely response and resolution of support cases as per SLA.
  • Collaborate with Engineering and IT teams for issue escalation and resolution.
  • Work closely with Training, Customer Support, and Digital Adoption teams to develop tutorials, videos, and documentation.
  • Deliver remote support via tele-service, web communication, and virtual training sessions.

Desired Qualification

  • Bachelors degree in Engineering or Management
  • Technical Support Experience/Application Support Engineer experience.
  • Experience in customer support in a B2B2C environment.
  • Strong understanding and experience in the agriculture industry.
  • Minimum 2 years of experience with JIRA and/or Azure DevOps.
  • Experience supporting offshore customers and dealer networks.
  • Excellent communication and problem-solving skills.


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