Support Specialist
1 day ago
Role Description
This is a full-time, on-site role for a Support Specialist located in Pune. The Support Specialist will be responsible for providing technical support, assisting customers with troubleshooting issues, and ensuring seamless communication. The role entails analyzing issues, resolving customer concerns, and maintaining high-quality customer service.
Qualifications
- Strong Analytical Skills to assess and resolve technical and customer-related challenges
- Experience in Technical Support and Troubleshooting to offer timely and effective solutions
- Customer Support expertise with a focus on delivering excellent service
- Effective Communication skills, both verbal and written, to interact professionally with customers and team members
- Ability to work in a dynamic, on-site environment and collaborate with cross-functional teams
- Familiarity with IT tools and systems; basic technical certifications are a plus
- Problem-solving abilities and attention to detail
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