User Systems Support Specialist
20 hours ago
Good coordination skills
Ability to work as a team member
Supervising work of Junior Specialists
. Customer oriented
. At least 5 years of experience as Specialist supporting applications (analysis and providing solutions for incidents, problems and changes), preferred experience in work as second line support
. Ability to learn quickly new technologies and business processes
. Knowledge of relational data base (Oracle)
. Good knowledge of SQL/MS SQL, PL/SQL, Unix/linux, Sharepoint
. Knowledge of Documentum platform (for system services based on Documentum)
. Ability to plan and organize the work of teams
. Customer oriented
. ITIL Foundation Certificate
. Being fluent in at least one of the main IT technologies.
. Analytical skills
. Knowledge of software building process
. General knowledge of business processes
. Knowledge of ITIL and Release Management process (ITIL Foundation Certificate)
. Readiness to work in the project or operations
. Nice to have: Experience in pharma industry or international company
. Good knowledge of Windows Server 2008, SQL Server 2008 and IIS 7
. Knowledge of HP ALM / HP Quality Center from administrative perspectiveR
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