System Administration Specialist

21 hours ago


Pune, Maharashtra, India Reliable Group Paragon Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Title: System Administrator Specialist Virtual Desktop & Apps (Citrix/Azure/VMware)

Location: Pune,balewadi | Shift: 3:30 PM 12:30 AM IST (Aligned to US ET support window)

Duration: Initial Phase High-visibility project with potential to expand in 2026

About:Join the core team delivering 24x7 operational support for a large-scale Virtual Desktop and Applications environment supporting 90,000-100,000 users and 50,000+ VMs across Citrix, Azure, and VMware platforms.

Key Responsibilities

  • Provide advanced support, monitoring, and maintenance for Citrix Virtual Apps and Desktops, Azure Virtual Desktop, and VMware environments.
  • Lead efforts to enhance image management, patching, provisioning, and migration processes.
  • Manage incident triage, root cause analysis, and documentation within ITSM tools.
  • Create and maintain PowerShell scripts and other automation solutions for routine tasks.
  • Collaborate with US and offshore teams for seamless 24x7 support operations.
  • Prepare daily and weekly operational reports summarizing key metrics, incidents, and improvement opportunities.
  • Participate in client review meetings to discuss performance and backlog reduction.

Required Skills & Qualifications

  • 7+ years in End User Compute (EUC) operations with 5+ years on Azure, Citrix, and VMware platforms.
  • Proven experience in Citrix Virtual Apps and Desktops, Azure Virtual Desktop, VMware Horizon, and Windows OS troubleshooting.
  • Strong proficiency in PowerShell scripting for automation and reporting.
  • Familiarity with ITIL processes (Incident, Problem, Change Management).
  • Hands-on experience with ITSM tools (ServiceNow, Remedy, etc.).
  • Excellent communication skills for collaboration in distributed teams.
  • Ability to work independently and drive technical improvements.

Preferred Skills

  • Expertise in Citrix Cloud, Citrix Studio, MCS/PVS, and advanced troubleshooting.
  • Experience supporting large-scale enterprise virtual desktop environments (50k+ users).
  • Exposure to automation and orchestration frameworks in VDI environments.

Reporting

  • Submit daily operational summaries and weekly performance reports covering trends, incidents, and process improvements.
  • Collaborate with the Domestic CVS Operations Manager (US) for review meetings and escalation handling.

Why Join

  • Opportunity to be part of a flagship virtualization project from its foundation phase.
  • High-visibility role with potential to grow into a team lead as the project scales to 1520 members in 2026.
  • Work with a global team managing one of the largest Citrix/Azure VDI environments.


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