Product Specialist, Licensing and Installation Support

Product Specialist, Licensing and Installation Support Who We Are GT, a leading multi-physics CAE simulation software provider, develops a suite of integrated solutions that guides and accelerates the engineering transformation of today’s products in the transportation, power generation, and industrial equipment industries. At Gamma Technologies, our people are the driving force behind our success. We are looking for Product Specialist, Licensing & Installation Support who shares our passion for authentic innovation, trusted partnerships, bold decisions and a relentless focus on customer success.  What You Will Do You will play a pivotal role in helping customers successfully implement and use our GT-SUITE software. You will manage IT-facing components of the software, provide technical support to customers, and ensure they have a smooth, productive, and secure experience. Your responsibilities will include overseeing & providing technical support for our software installer across various platforms, managing our licensing solution, and addressing antivirus. These critical functions will ensure that our customers can maximize the value of GT-SUITE while maintaining a secure and efficient working environment with minimal downtime. Customer Support: Provide technical assistance and troubleshooting to customers, resolve issues related to software installation and runtime, licensing, to ensure minimal downtime Product Ownership: Define and own the long-term vision for the IT-facing components of GT-SUITE, proposing and prioritizing key feature improvements Cross-Functional Collaboration: Collaborate closely with development, QA, and product teams to align IT-facing product features with overall business goals and customer needs Project Management: Oversee concurrent development projects and participate in sprint planning, standups, and retrospectives to deliver timely feature updates  What You Will Bring BS/BA in Information Technology, Engineering, Computer Science, or other similar technical degrees Relevant fields of study: Software Engineering, IT Systems, or Network Administration 3-5 years of experience in technical support, product management, or IT-related roles, preferably in the software or engineering industry Prior exposure to customer-facing support roles, particularly in a technical capacity (e.g., support engineer, product specialist, or customer success) Experience with software installation, licensing management tools (e.g., FlexNet, Sentinel), and troubleshooting complex issues Familiarity with various operating systems (especially Linux , but also Windows) and understanding of software installation and configuration processes across platforms Knowledge of Python or similar scripting languages Excellent written and verbal communication skills in English Ability and willingness to work from 3 pm to 11.59 pm IST to allow collaboration with global teams Additional Qualifications Desired (These qualifications are a plus but not required): Experience working with CAE software (e.g. GT-SUITE, ANSYS, Amesim, etc.) Understanding of cloud technologies and virtualization (e.g., AWS, VMware, Docker) Experience with Agile development methods and associated software such as ClickUp What we Can Offer You Dynamic and highly talented team of experts. The opportunity to bring in your own ideas, implement them and make them accessible to a large customer base. The opportunity to build a professional network in various branches of industry. The primary work location will be our Pune, India. We’ve adopted a hybrid work policy asking employees to report to the office 3 days per work week. An attractive salary and additional company benefits. We’re an Equal Opportunity Employer, dedicated to creating an inclusive workplace for all.