Customer Support

1 day ago

Hadapsar Pune Maharashtra, India Genesis HR Services Full time

we are committed to delivering exceptional service to our global clientele. We value effective communication and are looking for a dynamic individual to join our international customer support team.

**Job Summary**: As an International Customer Support Specialist, you will play a crucial role in enhancing customer satisfaction across various regions. Your primary responsibility will be to assist international customers with their inquiries and issues, ensuring a seamless and positive experience.

**Key Responsibilities**:

- Provide accurate information about products and services tailored to diverse international markets.
- Troubleshoot and resolve customer issues effectively and efficiently.
- Document customer interactions in our CRM system and maintain accurate records.
- Collaborate with internal teams to address and escalate issues as needed.
- Follow up with customers to ensure their concerns are resolved and satisfaction is achieved.
- Stay updated on product knowledge and service changes to provide the best support.

**Qualifications**:

- Bachelor’s degree or equivalent experience preferred.
- Previous experience in customer support, particularly in an international context, is a plus.
- Excellent verbal and written communication skills in [specific languages required].
- Strong problem-solving skills and ability to adapt to different cultural contexts.
- Proficiency in using CRM systems and communication tools.
- Ability to work effectively in a remote team environment.

**What We Offer**:

- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A multicultural and inclusive work environment.
- Flexible working hours to accommodate different time zones.
- We can’t wait to meet you

**Job Types**: Full-time, Permanent, Fresher

Pay: From ₹20,000.00 per month

Schedule:

- Night shift
- Rotational shift
- UK shift

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

**Speak with the employer**
+91 8690842729

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