Sales Support Administrator

**Brennan. Where true performance thrives.**
At Brennan, we believe that _how_ technology is delivered is every bit as important as _what_ the technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests.
It’s a claim backed by our **True Performance System** - a way of working engineered to get us closer, and deliver better, for our customers and their actual experience of technology.

**Why join Brennan**
True performance for our customers starts with a true belief in our people.
It’s why we’ve structured our business to help our teams, and their talents, shine bright. It's why we’ve created a workplace where people of all backgrounds, beliefs and experiences are welcomed and empowered. And it’s why we’ve built an organisation where real innovation makes a genuine impact and generates true rewards for our team members.

**True rewards**
In addition to competitive remuneration, Brennan offers extensive benefits, including:

- Training and certification bonuses
- Culture Awards that recognise excellence
- Brennan Daredevils - our annual, all-expenses paid trip awarded to our top performers and outstanding contributors
- Vibrant, fun social activities
- Discounted hardware and software
- An environment that embraces learning and development

**The Role**

The primary purpose of the State Aligned Sales Support (SASS) role will be to provide administrative support to a dedicated Australian State Sales Team and their customers, enhancing the overall client experience and giving the Sales Team more bandwidth to focus on selling and building relationships with our clients.

**The Responsibility**
- Assisting the salesperson respond to inbound enquiries from clients including the follow up of service and account related matters.
- Customer adhoc reporting including sending regular reports for specific customers
- Assisting with credits, invoicing, debtors
- Coordinating/securing resourcing for customers as required
- Assisting with escalations
- Assisting following up CSAT survey responses
- Formatting Order Forms and Proposals in both Word and PowerPoint to ensure brand consistent and professional documentation is always presented to the customer
- CRM Hygiene of Accounts, Contacts, Opportunities
- Setting up meetings on behalf of Salespeople
- Chasing up DOA requirements on behalf of Sales
- Chasing up TPR approvals and any other approvals
- Preparing & processing basic order forms and sending digitally for customer signature
- Checking legal requirements for Order Forms and bringing together the required documents for review
- Assistance with basic Quotes including qualifications and pricing for data, service packs, hardware software
- Assist with Contract Management including cancellations, renewals, pricing on RFPs
- Coordination with the Practice Lead, Product Team, and Carrier Management team to optimize pricing across product lines and customer segments.
- Service Pack monitoring and chase up of low balances with customers
- Basic renewals of hardware/software
- Liaison with Sales Operations, Provisioning and Finance regarding contracts and changes to contracts.

**Essential**
- Minimum 3 years’ experience dealing directly with Australia Customers
- Minimum 3 years’ experience in the ICT industry
- Minimum 3 years’ experience in a customer service / order management /sales operations type role
- Ability to be start work out of hours (aligned to Australian business hours)
- Excellent verbal & written English
- Excellent comprehension skills
- Excellent Microsoft Office Skills - Word, PowerPoint, Excel

**Brennan**is an equal opportunity employer.