Sales Support Administrator

10 hours ago

Mumbai Maharashtra, India Brennan IT Full time

**Brennan. Where true performance thrives.**
At Brennan, we believe that _how_ technology is delivered is every bit as important as _what_ the technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests.
It’s a claim backed by our **True Performance System** - a way of working engineered to get us closer, and deliver better, for our customers and their actual experience of technology.

**Why join Brennan**
True performance for our customers starts with a true belief in our people.
It’s why we’ve structured our business to help our teams, and their talents, shine bright. It's why we’ve created a workplace where people of all backgrounds, beliefs and experiences are welcomed and empowered. And it’s why we’ve built an organisation where real innovation makes a genuine impact and generates true rewards for our team members.

**True rewards**
In addition to competitive remuneration, Brennan offers extensive benefits, including:

- Training and certification bonuses
- Culture Awards that recognise excellence
- Brennan Daredevils - our annual, all-expenses paid trip awarded to our top performers and outstanding contributors
- Vibrant, fun social activities
- Discounted hardware and software
- An environment that embraces learning and development

**The Role**
The primary purpose of the Generalist Sales Support (GSS) role is to run the administrative tasks related to the Sales Process and Sales Teams, ensuring smooth operation of our customers, orders and team.
Primary focus is ownership of the Contracts Mailbox, ensuring executed contracts by the Sales Team are swiftly distributed to the correct departments for onboarding and billing, as well as associated databases updated.
Secondary focus is ownership of any general administrative activities including regular review and updating of customer spend and tiers, reporting and other adhoc process for either the Sales team directly or other parts of the business.

**The Responsibility**
- Processing signed orders and distributing for execution in a timely and accurate manner
- Processing signed orders and distributing for execution in a timely and accurate manner
- Working on escalations
- Assist internal requestor with Contract Management (such as cancellations, order processing, CRM data base reporting etc).
- Coordination with Account Manager’s for fetching missing information to release orders and validate signed orders.
- Coordination with Practice other parts of the business to enforce Sales process and obtain DOA
- Coordination and administrator to align databases including CRM, Churn risk, Churn, SOCS.
- Liaison with Accounts regarding invoicing and credits, early termination fees
- Liaison with Sales Operations regarding all incoming contracts and changes to contracts.

**What skills you will bring to the team**
- Minimum 3 years’ experience dealing directly with Australia customers
- Minimum 3 years’ experience in the ICT industry
- Minimum 3 years’ experience in a customer service and/or order management
- Good knowledge on network access technologies (DSL, Ethernet, IP Internet, 3G/4G, SDWAN) & networking equipment’s like router, switches, firewall etc.
- Excellent written & verbal English
- Excellent comprehension skills
- Excellent Microsoft Office Skills - Word, PowerPoint, Excel

**Brennan**is an equal opportunity employer.

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