Associate, Client Support

Associate, Client Support

**About the Role**:
**Grade Level (for internal use)**:
07 **The Role**: Associate, Client support specialist

**The Team**: Client Support is a global team based in Mumbai and New York that provides support to investment professionals on the Visible Alpha platform. Team members gain in-depth industry knowledge, read research reports and models, and develop technical skills. In addition, they work with different teams within the organization across various functional areas such as Sales, Success, Technology, and Content. We value excellence in our work, open communication, and effective collaboration

**Responsibilities and Impact**:

- Serve as an integral member of our global Commercial team by providing client support throughout the client lifecycle, beginning with the onboarding process.
- Communicate effectively and professionally with internal and external stakeholders to promptly resolve questions and issues across all Visible Alpha products.
- Escalate product, technical, and data issues to relevant departments with sufficient information on time - Create and maintain documents to track internal processes.
- Provide ongoing feedback to Product and Development teams to help build scalable solutions for clients.

**What We're Looking For**:
Basic Required Qualifications:

- 1-2 years of industry experience in a SaaS environment.
- Passion for client service domain. Understanding of Global Financial Markets and company's financial statements.
- Bachelor's degree in Business, Finance, Economics, Accounting, or Engineering is highly preferred.
- Excellent interpersonal and communication (written and verbal) skills with the ability to communicate successfully across multiple audiences.
- Strong analytical and troubleshooting skills - you are passionate about problemsolving and can think critically, multi-task, and succeed in high-pressure environments

**Additional Preferred Qualifications**:

- Master's Degree in Business or Finance is preferred.
- A good team player with the ability to work on their initiative.

**About S&P Global Market Intelligence**

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

**What's In It For**You?**

**Our Purpose**:
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.

**Our People**:
We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

**Our Values**:
**Integrity, Discovery, Partnership**

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of **integrity** in all we do, bring a spirit of **discovery** to our work, and collaborate in close **partnership** with each other and our customers to achieve shared goals.

**Benefits**:
We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.

Our benefits include:

- Health & Wellness: Health care coverage designed for the mind and body.
- Flexible Downtime: Generous time off helps keep you energized for your time on.
- Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
- Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
- Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
- Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.

**Inclusive Hiring and Opportunity at S&P Global**:
At S&P Global, we are committed to fostering an inclusive workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairn