Associate, Client Operations Support

3 days ago

Mumbai, India Western Union Full time

**Associate, Client Operations Support - Mumbai, India**

Are you excited by the opportunity of using your knowledge of development to lead a team to success? Would you like to be a part of great work happening in Western Union to reimagine the customer experience enabling the vision of making the cross-currency, cross-border money movement seamless for our customers? Join Western Union as an Associate, Client Operations Support.

**Motivated by our values: purpose driven, globally minded, and trustworthy & respectful**

We’re a FinTech that’s using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. We’re a team of over 8,000 employees serving 200 countries and territories. We believe when money moves, better things happen.

**Better requires process discipline and simplification**

For this role, you should have 1-2 years of experience in customer service support. You shall be responsible to support external clients in resolution activities which shall include addressing client complaints and investigating system process failures. You shall provide research, root cause and recommendations to address Western Union internal stakeholders satisfactions and action plans to address system process gaps. The primary responsibilities include mailbox management, day to day handling of executive/regulatory complaints, tracking and maintain call logs according to internal processes as first point of contact.

**Join us, and let’s connect the world**

We’re a company on the move, and we want our people to grow and develop. You’ll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.

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