Application Support Engineer

2 days ago

Mumbai, Maharashtra, India GCO Technology Full time ₹ 5,00,000 - ₹ 12,00,000 per year

Key Responsibilities

  • Serve as front-line support for issues raised by clients (internal & external) using our software products in production.
  • Troubleshoot functional and technical application issues: reproduce, diagnose, escalate, or resolve as appropriate.
  • Monitor application health: performance, availability, error logs, usage metrics, SLA compliance.
  • Assist with deployment / patch / release coordination: testing, validation (if relevant), rollout, and rollback.
  • Manage user accounts, permissions, roles, ensuring security and compliance with integrity standards.
  • Document incidents, root causes, solutions, workarounds; maintain and update runbooks / knowledge base documentation.
  • Collaborate closely with development, QA, product, and DevOps teams to ensure fixes and enhancements are delivered timely.
  • Provide user support: training, guidance, handling tickets (via internal ticketing system) in a timely manner.
  • Participate in periodic audits or validation exercises, provide support for compliance (GMP, data integrity, regulatory).
  • Possibly be part of an on-call rotation for critical issues / out-of-hours support.

Required Skills & Qualifications

  • Bachelors degree in Computer Science, Information Technology, Engineering, or related discipline.
  • 2-3 years experience in application support or production support roles.
  • Hands-on experience with one or more database systems (SQL, Oracle, PostgreSQL, etc.) – writing queries, diagnosing performance / data issues.
  • fundamental Knowledge of Azure and DevOps
  • Familiarity with application servers, web services / APIs.
  • Good understanding of logging, error monitoring, issue tracking.
  • Strong problem solving & analytical mindset; ability to dig into logs, reproduce issues.
  • Good communication skills (written & verbal), ability to interact with non-technical users & stakeholders.
  • Meticulous documentation skills.
  • Ability to manage priorities, work under pressure, multitask.

Preferred / "Nice to Have"

  • Experience with ticketing tools (e.g. Jira, ServiceNow)
  • Understanding of CI/CD pipelines, deployment / release practices.
  • Import and export data
  • ITIL / similar process / service management exposure.

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