Application Support Engineer

5 hours ago

Mumbai, Maharashtra, India Prime Focus Technologies Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Title :-
Application Support Engineer

Technical Expertise:
2 to 5 years' experience and knowledge on


• Windows Server Administration


• SQL (My SQL and SSMS),


• Application Support,


• Working experience on .Net based application support (IIS, Authentication, Authorization tools)


• Installing the SSL certificates,


• Working experience on Linux servers,


• Knowledge on applications hosted on Cloud.


• Maintaining the Hygiene of the servers (Windows/Linux)


• Basic Java knowledge Incident handling (P1, P2, P3, P4s).

Excellent Troubleshooting and analytical skills.

ITIL certification will be added advantage.

Good communication and interpersonal skills and ready to work 24*7.

Roles & Responsibilities:

Some of the Production Support activities are listed below.


• Working on deployment activities.


• Deploying, Testing the builds on lower environments, taking it LIVE on Production with necessary approvals.


• Sanity on Production daily to make sure Production is secure for the customers before they login.
• Pre-Production and Production servers Hygiene to be maintained on Monthly basis.


• Running Automation/Migration scripts handed over to us by the Dev. team.


• Responsible for efficiently managing the relationship with these customers and thoroughly documenting their cases.


• Collaborate on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve customer issues. Collaborate with Tech Leads and escalation resources when appropriate.


• Monitoring queues and assisting with daily goals and conducting quality control to reduce errors to improve procedures.


• Handling escalated issues from customers.


• Performing pre-deployment and deployment activities

Qualification
: B-Tech, B.E, B.SC

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