Application Support Engineer
20 hours ago
Application Support Engineer
SkillAutomation Testing Job DescriptionKey Responsibilities• Monitoring & Incident Management
• Monitor RPA bots in production to ensure stability and availability.
• Investigate, analyze, and resolve bot failures, errors, and exceptions within defined SLAs.
• Provide first and second-level support for RPA processes (depending on role scope).
• Problem Resolution & Root Cause Analysis
• Perform root cause analysis of recurring issues and propose permanent fixes.
• Work with RPA developers for bug fixes, enhancements, or code changes when required.
• Maintenance & Performance Optimization
• Ensure scheduled bots run on time and complete successfully.
• Maintain RPA environments, including bot credentials, queues, and configuration settings.
• Optimize existing automations for better efficiency and reliability.
• Collaboration & Documentation
• Collaborate with business users, RPA developers, and IT support teams for issue resolution.
• Document incidents, fixes, and standard operating procedures (SOPs).
• Participate in change management and release management activities.
• Continuous Improvement
• Identify automation improvement opportunities in production.
• Contribute to scaling, resilience, and disaster recovery of RPA platforms.?Required Skills & Qualifications
• Technical Skills
• Hands-on experience with RPA tools (UiPath, Blue Prism, Automation Anywhere, or similar).
• Good understanding of RPA infrastructure (Orchestrator/Control Room, Bot Runners, Queues).
• Proficiency in SQL queries, log analysis, and debugging.
• Basic knowledge of scripting (VBScript, PowerShell, Python, or .NET preferred).
• Support & ITSM Knowledge
• Experience in L1/L2 application support or production support environment.
• Familiarity with ITIL processes (Incident, Problem, Change Management).
• Strong analytical and troubleshooting skills.
• Excellent communication and stakeholder management skills.
• Ability to work in shifts (if required) and support critical processes.
• Detail-oriented with a proactive approach
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