Application Support Engineer

2 days ago

Mumbai, Maharashtra, India Avhan Technologies Pvt Ltd Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Company Description

Avhan Technologies Pvt Ltd is a software product development firm specializing in communication technology solutions and services. Our patented product, Jodo World, is a Cloud Digital Business Management framework combining UCCaaS, IaaS, and SaaS. Jodo transforms traditional business processes into real-time, location-independent, multi-device-enabled workflows. It embeds communication directly into websites, applications, and social media, enabling businesses to provide seamless services globally with just a browser-enabled device, making business operations unified, global, and real-time by default.

Role Description

This is a full-time, on-site role for an Application Support Engineer, located in Mumbai. The Application Support Engineer will be responsible for providing technical support, troubleshooting issues, and ensuring the smooth operation of Avhan's software products. Daily tasks will include monitoring application performance, responding to customer queries, diagnosing and resolving technical problems, and collaborating with development teams to implement fixes and improvements. The role requires excellent communication skills and a proactive approach to identifying and resolving potential issues.

Qualifications

  • Strong proficiency in troubleshooting and resolving technical issues
  • Experience with software support and application maintenance
  • Familiarity with communication technology solutions and cloud services
  • Good understanding of web technologies and networking
  • Ability to work independently and as part of a team
  • Excellent written and verbal communication skills
  • Bachelor's degree in Computer Science, Information Technology, or a related field
  • Relevant industry certifications are a plus

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