Application Support Engineer

13 hours ago

Mumbai, Maharashtra, India DNEG Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Job Title :- Application Support Engineer.
Qualification:
B-Tech, B.E, B.SC

Technical Expertise:
2 to 5 years' experience and knowledge on

  • Windows Server Administration
  • SQL (My SQL and SSMS),
  • Application Support,
  • Working experience on .Net based application support (IIS, Authentication, Authorization tools)
  • Installing the SSL certificates,
  • Working experience on Linux servers,
  • Knowledge on applications hosted on Cloud.
  • Maintaining the Hygiene of the servers (Windows/Linux)
  • Basic Java knowledge
  • Incident handling (P1, P2, P3, P4s).
  • Excellent Troubleshooting and analytical skills.
  • ITIL certification will be added advantage.
  • Good communication and interpersonal skills and ready to work 24*7.

Roles & Responsibilities:
Some of the Production Support activities are listed below.

  • Working on deployment activities.
  • Deploying, Testing the builds on lower environments, taking it LIVE on Production with

necessary approvals.

  • Sanity on Production daily to make sure Production is secure for the customers before they

login.

  • Pre-Production and Production servers Hygiene to be maintained on Monthly basis.
  • Running Automation/Migration scripts handed over to us by the Dev. team.
  • Responsible for efficiently managing the relationship with these customers and thoroughly

documenting their cases.

  • Collaborate on cross-team and cross-product technical issues by working with resources from

other groups as needed to resolve customer issues. Collaborate with Tech Leads and escalation

resources when appropriate.

  • Monitoring queues and assisting with daily goals and conducting quality control to reduce errors

to improve procedures.

  • Handling escalated issues from customers.
  • Performing pre-deployment and deployment activities

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