Application Support Engineer

13 hours ago

Mumbai, Maharashtra, India Yodaplus Full time ₹ 4,00,000 - ₹ 6,10,000 per year

Experience:

2-3 days

Location:
Work from Home

Shift Timing:
5:00 PM – 2:30 AM (USA Shift)

About the Role

We are looking for a skilled
Application Support Engineer
to provide technical support, troubleshoot issues, manage integrations, and ensure smooth functioning of critical applications. The ideal candidate should be comfortable working in an evening shift and collaborating with both local and international stakeholders.

Key Responsibilities

  • Provide L1/L2 technical support to internal teams and external clients.
  • Troubleshoot and resolve application issues in a timely manner.
  • Assist with system integrations and environment configurations.
  • Create, maintain, and update technical documentation and SOPs.
  • Perform root-cause analysis and escalate issues when required.
  • Deliver periodic and customized training to teams across the business.
  • Support release activities, maintenance plans, and upgrade schedules.
  • Coordinate with global teams for issue resolution and process alignment.
  • Develop analytical and operational reports as required.

Required Skills & Experience

  • Strong experience with
    SQL Server and Azure Fundamentals
    , including writing and managing complex queries.
  • Basic knowledge of
    object-oriented programming
    (C#, .NET preferred).
  • Good understanding of
    Linux and Windows servers
    and system administration.
  • Hands-on experience with tools such as
    Jira, Confluence, and Bitbucket
    .
  • Familiarity with
    APIs and Web Services
    (REST/SOAP), using
    Postman
    .
  • Experience in
    banking/finance/treasury systems
    (lending, billing, treasury operations) and
    ServiceNow ticketing tool

Good to Have

  • Knowledge of
    Java
    (optional but beneficial).
  • Experience working in product-based environments or global teams.

Soft Skills

  • Strong verbal and written communication skills.
  • Ability to simplify complex technical concepts for non-technical users.
  • Excellent problem-solving and critical-thinking skills.
  • Patience, listening ability, and a customer-first mindset.
  • Strong relationship management and stakeholder handling capabilities.

Education

Bachelor's degree in any of the following:

  • Information Technology
  • Computer Science / Engineering
  • Information Systems

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