Analyst, Specialist, Application Support Engineer, Technology And Operations

Business Functions Technology and Operations T O enables and empowers the bank with an efficient nimble and resilient infrastructure through a strategic focus on productivity quality control technology people capability and innovation In Group T O we manage the majority of the Bank s operational processes and inspire to delight our business partners through our multiple banking delivery channels Job Purpose Provide Application support for banking applications Aware of application used in T M Custody and PCM Clearing business functions Technical support for UAT Production and Project specific requirements Should have knowledge of various regulatory applications used by business functions Should be aware of regulatory applications Key Accountabilities Provide Application support for production issues Co-ordinate with application echo partners vendors bank s internal units in issue resolution in the production and UAT environment Participate in project To be part of requirement gathering solution designing Project development and end to end deliveries Publish regular project issue updates to all stakeholders Good understanding of SRE model automation in manual tasks Jira and raising service incident tickets The candidate should have good written verbal communication skills vendor management experience incident problem and change management experience Maintaining BAU jobs execution reports generation on daily basis and based on the frequency of reports - Weekly Fortnightly Monthly Quarterly and Annual and providing support to business units Maintaining production access and coordinating for change management process steps BCP DR activities Participate in Audit activities Job Duties responsibilities Provide Application support for production issues Co-ordinate with application echo partners vendors bank s internal units in issue resolution in the production and UAT environment Participate in project To be part of requirement gathering solution designing Project development and end to end deliveries Publish regular project issue updates to all stakeholders Good understanding of SRE model automation in manual tasks Jira and raising service incident tickets The candidate should have good written verbal communication skills vendor management experience incident problem and change management experience Maintaining BAU jobs execution reports generation on daily basis and based on the frequency of reports - Weekly Fortnightly Monthly Quarterly and Annual and providing support to business units Maintaining production access and coordinating for change management process steps BCP DR activities Participate in Audit activities Requirements 3 years of experience in Application Support from Technology domain The role should have good knowledge Linux Windows PL SQL developer Oracle 12 19 enterprise edition The candidate should have knowledge of scripting and infrastructure components like networking virtual private cloud VDI SFTP and storage systems i e SAN etc Experience in JIRA Good communication skills to interact with different business units as well as internal technology team Education Preferred Qualifications Minimum Qualification- Diploma or Graduate in any stream Core Competencies Thorough knowledge of Reports generated under Banking domain under different business units Possess Strong problem solving analytical skills with an ability to handle multiple tasks prioritize accordingly In depth knowledge of Banking Platforms architecture Demonstrated ability to effectively communicate trouble shoot and problem solve with clients throughout the implementation process Planning execution 24x7 availability work culture Proactive follow-ups till completion with quality within timeframes Technical Competencies Experience in Linux Windows PL SQL developer Oracle 12 19 enterprise edition Knowledge of scripting and infrastructure components like networking virtual private cloud VDI SFTP and storage systems i e SAN etc Knowledge of JIRA and monitoring tools