Application Support Specialist

7 hours ago


Mumbai, Maharashtra, India Anb Co Full time ₹ 2,50,000 - ₹ 7,50,000 per year

Job Summary: We are seeking a detail-oriented and technically proficient Application Support Specialist to join our team. The ideal candidate will have a strong background in user access management, system configuration, and troubleshooting, with a focus on PAM, IAM and allied identity technologies.

Key Responsibilities:

  • Act as point-of-contact by providing technical support to Enterprise customers and partners of ARCON.
  • Handles real-time voice-calls and chats with technical queries and adheres to the SLAs
  • Handles email queries and responds in a timely-manner
  • Achieves understanding of ARCON products and gains expertise
  • Applies knowledge and experience along with analytical approach to diagnose and resolve issues in unique and complex customer environments
  • Demonstrated ability to handle escalations and complex incidents with a calm and solution-focused approach.
  • Attempts to provide resolutions on the first interaction with customers
  • Handles multiple cases at the same time with varying degrees of severity
  • Effectively communicates procedural and technical issues to internal and external customers/stakeholders
  • Excellent written and verbal communication skills for troubleshooting, documentation, and collaboration with cross-functional teams.
  • Manages schedule of cases, determines including priority level and negotiating and setting expectations with the customers
  • Assesses the need to engage or escalate to the required resources to handle complex issues/situations
  • Engages with internal teams to prioritize customer requests
  • Proven experience with LDAP and Active Directory configuration, management, and troubleshooting.
  • Strong understanding of network devices and network architecture.
  • Solid understanding of user authentication and authorization mechanisms (e.g., Kerberos, SSO, MFA).
  • Researches on array of topics like operating system (Windows / Linux / Unix, etc) & its fundamentals, Infrastructure technologies, and ARCON products as and when needed
  • Participates in the new product releases to ensure information and training requirements are met to start supporting the new release
  • Engages in ongoing trainings and function/organization development, along with self-learning Creates documentation and support knowledge base to reduce troubleshooting time and drive faster resolution
  • Works towards becoming an SME on a product area and go to guy for an underlying related technology
  • Works in a team with assorted expertise
  • Mentors and assist new technical support engineer and peers to develop skills
  • Comfortable working in shifts
  • Multitasks and works well in a fast-paced environment
  • A keen interest in security best practices, particularly within the context of Identity and Access Management (IAM).

AREAS OF WORK:

  • Support -- Helping people use applications by answering their questions and giving information that facilitates correct operation of ARCON products over the phone, chat and / or email.
  • Troubleshooting -- Diagnosing malfunctions in the operation of software.
  • Repair -- Correcting application software malfunctions

Required Skills & Qualifications:

  • Experience with IAM systems (e.g., Okta, SailPoint, Microsoft Identity Manager).
  • Experience with network monitoring tools (e.g., Wireshark, SolarWinds, etc.).
  • Certifications in system administration, networking, or security (e.g., CompTIA Network+, Microsoft Certified: Azure Administrator Associate, etc.).
  • Hands on experience across the following core technologies

  • Operating systems - Windows Server/Windows Client / Linux o Expert Level understanding of Windows / Linux Server Concepts

  • Hands on experience in troubleshooting Windows / Linux OS and application related issues Infrastructure technologies - AD, DNS, DHCP, etc
  • Strong foundation of Networking Principles Good to have knowledge of
  • Desktop Operating system - MAC OS, *nix, WIndows o Virtualization Technologies - Vmware / Hyper-V
  • Apache Tomcat and Apache Web Server o Knowledge of computer security procedures and protocol o Remote Deployment Tools like LANDesk, SCCM and other IT landscape Relational DB principles and methodologies - MS-SQL, Oracle

Working Conditions:

  • 24*7 shift-Rotational
  • Roster's Off


  • Mumbai, Maharashtra, India NASDAQ Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Description Nasdaq Technology is looking for a passionate Senior Technical Application Support Specialist with a focus on level 2/3 application support to join the Mumbai technology center in India. If Innovation and effectiveness drive you forward this is the place for you Nasdaq is continuously revolutionizing markets and undergoing transformations...


  • Mumbai, Maharashtra, India Ideal Global Services Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    We are looking for a detail-oriented and proactive IT Applications Support Specialist to manage, troubleshoot, and enhance our software applications. The role involves providing technical support to end-users, collaborating with development teams.


  • Mumbai, Maharashtra, India NauticFleet Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Job Title: IT Application SpecialistLocation: MumbaiAbout the Role:We are seeking a proactive IT Application Specialist with experience in maritime IT systems to support, manage, and enhance our application ecosystem. This role will focus on PAL and Vessel PAL integration, IT-related procurement processes, user support, and training for both shore-based and...


  • Mumbai, Maharashtra, India Tek Support Full time

    Job DescriptionJob Title: Regulatory Affairs Specialist Med/Pharma (Female)Location: RemotePosition Overview:We are seeking an experienced Regulatory Affairs professional with expertise in both pharmaceutical and medical device regulatory compliance. The role involves preparing, reviewing, and submitting regulatory documentation to global health authorities,...


  • Mumbai, Maharashtra, India Tek Support Full time

    Job Title: Regulatory Affairs Specialist Med/Pharma (Female) Location: Remote Position Overview: We are seeking an experienced Regulatory Affairs professional with expertise in both pharmaceutical and medical device regulatory compliance. The role involves preparing, reviewing, and submitting regulatory documentation to global health authorities, ensuring...


  • Mumbai, Maharashtra, India Tek Support Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Job Title:Regulatory Affairs Specialist Med/Pharma (Female)Location:RemotePosition Overview:We are seeking an experienced Regulatory Affairs professional with expertise in both pharmaceutical and medical device regulatory compliance. The role involves preparing, reviewing, and submitting regulatory documentation to global health authorities, ensuring...


  • Mumbai, Maharashtra, India eAspire Technolabs Inc. Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Position :Production Support/Application SupportExperience :5+ YearsLocation: Mumbai/ChennaiJob Overview ;We're looking for an experiencedApplication Support Engineerto support critical Java applications running on Linux/Unix, primarily for financial systems.Key Responsibilities:Support and troubleshoot Linux-based Java applicationsUse Linux commands,...


  • Mumbai, Maharashtra, India DigiFocal IT Solutions Pvt Ltd Full time

    We're Hiring: Application/Production Support Engineer (Contract) Location: [Remote / Onsite – City, State] Duration:12 Months Contract ExtendibleAre you an experienced Application/Production Support Engineer with strong expertise in Linux/Unix, Oracle, and WebLogic? We're looking for a contractor to join our team and support critical enterprise...


  • Mumbai, Maharashtra, India DigiFocal IT Solutions Pvt Ltd Full time

    We're Hiring: Application/Production Support Engineer (Contract) Location: (Remote / Onsite – City, State) Duration: 12 Months Contract Extendible Are you an experienced Application/Production Support Engineer with strong expertise in Linux/Unix , Oracle , and WebLogic ? We're looking for a contractor to join our team and support critical...


  • Mumbai, Maharashtra, India DigiFocal IT Solutions Pvt Ltd Full time

    We're Hiring: Application/Production Support Engineer (Contract) Location: [Remote / Onsite – City, State] Duration:12 Months Contract ExtendibleAre you an experienced Application/Production Support Engineer with strong expertise in Linux/Unix, Oracle, and WebLogic? We're looking for a contractor to join our team and support critical enterprise...